Senior Cybersecurity Support Engineer – Remote

Palo Alto Networks, Inc.

España

On-site

EUR 70,000 - 110,000

Full time

14 days+

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Job summary

Palo Alto Networks is seeking a seasoned Technical Support Engineer to drive customer success in cybersecurity. You will engage with top-tier customers, perform deep post-sales analysis, and translate complex issues into clear actions for technical and non-technical audiences.

You will own cases end-to-end, conduct root-cause analysis, plan upgrades, and participate in quarterly business reviews, collaborating with Account, Sales, and Engineering teams to improve security posture and customer

Qualifications

7+ years of network security experience
Expertise in TCP/IP and LAN/WAN technologies; routing protocols (BGP, OSPF, EIGRP)
Experience with Remote Access VPN (IPSEC, PKI & SSL) troubleshooting
Ability to debug complex networks across OSI layers
Knowledge of TCP/UDP, SNMP, IPv6, VLSM, CIDR, NAT
Proficiency with Wireshark and GNS3
Strong written and verbal communication to executives and technical teams

Responsibilities

Deliver expert-level technical assistance to top-tier customers with in-depth troubleshooting and best-practice guidance
Own support cases from initiation to resolution with thorough documentation and timely updates
Act as trusted advisor, communicating technical solutions to technical and executive stakeholders
Collaborate with Account, Sales, and Marketing to ensure a positive customer experience
Lead Quarterly Business Reviews and Account Case Reviews with tailored recommendations and risk mitigation
Identify product defects with lab replication and collaborate with Engineering to improve quality