Senior Cybersecurity Support Engineer – Remote

Palo Alto Networks, Inc.; España; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Palo Alto Networks is seeking a seasoned Technical Support Engineer to drive customer success in cybersecurity. You will engage with top-tier customers, perform deep post-sales analysis, and translate complex issues into clear actions for technical and non-technical audiences.

You will own cases end-to-end, conduct root-cause analysis, plan upgrades, and participate in quarterly business reviews, collaborating with Account, Sales, and Engineering teams to improve security posture and customer

Formación

• 7+ years of network security experience
• Expertise in TCP/IP and LAN/WAN technologies; routing protocols (BGP, OSPF, EIGRP)
• Experience with Remote Access VPN (IPSEC, PKI & SSL) troubleshooting
• Ability to debug complex networks across OSI layers
• Knowledge of TCP/UDP, SNMP, IPv6, VLSM, CIDR, NAT
• Proficiency with Wireshark and GNS3
• Strong written and verbal communication to executives and technical teams

Responsabilidades

• Deliver expert-level technical assistance to top-tier customers with in-depth troubleshooting and best-practice guidance
• Own support cases from initiation to resolution with thorough documentation and timely updates
• Act as trusted advisor, communicating technical solutions to technical and executive stakeholders
• Collaborate with Account, Sales, and Marketing to ensure a positive customer experience
• Lead Quarterly Business Reviews and Account Case Reviews with tailored recommendations and risk mitigation
• Identify product defects with lab replication and collaborate with Engineering to improve quality

Conocimientos

Fluent English

German or Italian or French

Executive communication

Network security

Troubleshooting

Vendor collaboration

Documentation

Educación

BS in computer science / information technology / electrical engineering / math or related

Herramientas

Wireshark

GNS3

Descripción del empleo

Palo Alto Networks is seeking a seasoned Technical Support Engineer to drive customer success in cybersecurity. You will engage with top-tier customers, perform deep post-sales analysis, and translate complex issues into clear actions for technical and non-technical audiences.

You will own cases end-to-end, conduct root-cause analysis, plan upgrades, and participate in quarterly business reviews, collaborating with Account, Sales, and Engineering teams to improve security posture and customer