Senior Cybersecurity Support Engineer: Customer-Focused

Palo Alto Networks; Banyoles; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Wellness

Development

Equity grants

ESPP

Time Off

Corporate discounts

Descripción de la vacante

Palo Alto Networks in Spain is seeking a dynamic Technical Support Engineer to join our team. You will partner with customers to resolve complex post-sales cybersecurity challenges, conducting in-depth troubleshooting and proactive guidance across networks and security technologies.

This role requires strong communication with technical and executive stakeholders, hands-on lab and field experience, and the ability to work across cross-functional teams under pressure to secure customer

Formación

• Minimum 7 years of network security experience.
• Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies.
• Proficiency with network troubleshooting tools - Wireshark, GNS3.
• In-depth knowledge of networking operations - TCP/UDP, SNMP, IPv6, VLSM, CIDR, NAT, Static/Dynamic/PAT.
• Ability to independently debug complex networks across OSI layers.
• Fluent English and German/Italian/French.
• Strong grasp of authentication protocols - LDAP, TACACS+, Radius.
• Experience with virtualization (AWS, Azure, VMWare, OpenStack).
• Experience with Windows, macOS, Linux.
• Python or Shell scripting is a plus.
• Multi-vendor exposure with various security appliances and platforms.
• Excellent written and verbal communication skills with executives.
• Willingness to work outside normal business hours.
• BS in CS/IT or related field or equivalent military experience.

Responsabilidades

• Address post-sales challenges with deep evaluation of factors affecting customer environments.
• Serve as a designated customer advocate delivering tailored support including quarterly reviews and issue analysis.
• Engage in technical discussions with cross-functional teams to improve products and security posture.
• Provide rapid, high-quality support in high-pressure situations and travel to customer sites when needed.
• File bug reports and work with Eng/QA to improve software/hardware quality.
• Act as trusted advisor to executives, communicating solutions clearly across audiences.
• Drive QBRs and account reviews with proactive risk mitigation recommendations.

Conocimientos

Post-sales support

Network security

Troubleshooting

Technical communication

Executive stakeholder communication

VPN technologies

Wireshark

GNS3

TCP/IP

LAN/WAN

Python

Shell scripting

Multi-vendor exposure

English fluency

Educación

BS in computer science / IT / related field

Herramientas

Wireshark

GNS3

Python

Descripción del empleo

Palo Alto Networks in Spain is seeking a dynamic Technical Support Engineer to join our team. You will partner with customers to resolve complex post-sales cybersecurity challenges, conducting in-depth troubleshooting and proactive guidance across networks and security technologies.

This role requires strong communication with technical and executive stakeholders, hands-on lab and field experience, and the ability to work across cross-functional teams under pressure to secure customer