Senior Cybersecurity Support Engineer

Jobs Paloaltonetworks; Madrid; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

Palo Alto Networks is seeking a skilled Technical Support professional to help customers resolve post‑sales network and security challenges. You will analyze complex scenarios, explain issues clearly, and collaborate with cross‑functional teams to improve products and security outcomes.

The role emphasizes direct customer interaction, documentation, and timely case resolution. Travel may be required for critical situations, and collaboration with multi‑functional teams is key to success in this

Formación

• Experience diagnosing complex networks with mixed media and protocols.
• Ability to explain technical issues to both technical and non-technical audiences.
• Experience with post-sales support and customer-facing discussions.
• Knowledge of cloud and virtualization platforms is a plus.
• Familiarity with security services (IDS/IPS, Firewalls) is preferred.
• Strong written and verbal communication skills.

Responsabilidades

• Provide Technical Support to customers and partners.
• Provide configurations, troubleshooting and best practices to customers.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required.

Conocimientos

Remote Access VPN

IPSEC

PKI & SSL

DNS

DHCP

TCP/IP

LDAP/RADIUS

2FA security

Firewall knowledge

Windows/Linux/macOS

Herramientas

Firewall Central Management

AWS

Azure

VMware

OpenStack

PAN products

Descripción del empleo

Palo Alto Networks is seeking a skilled Technical Support professional to help customers resolve post‑sales network and security challenges. You will analyze complex scenarios, explain issues clearly, and collaborate with cross‑functional teams to improve products and security outcomes.

The role emphasizes direct customer interaction, documentation, and timely case resolution. Travel may be required for critical situations, and collaboration with multi‑functional teams is key to success in this