Sr Software Support Engineer L3

Toshiba Global Commerce Solutions External; Albacete; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Major medical expenses with dental and

Vision coverage

Savings fund for employees

Pension plan

12 days of vacation + 6 floating days

Grocery coupons

Job summary

Toshiba Global Commerce Solutions is seeking an L3 support software engineer to serve as the final escalation point for field issues on the ELERA TM Commerce platform. You will work with L2 teams to troubleshoot production incidents, write functional and design documents, and develop application software.

The role requires at least 8 years of Java-based development or support, experience with microservices and cloud/web apps, and fluent English.

Qualifications

• 8+ years of professional software development experience.
• Java-based development or support experience with microservices architecture.
• 8+ years developing or supporting modern web applications, cloud/web-based content.
• Fluent English (B2 or higher).
• Experience communicating with multiple technical levels, from architects to end users.
• Experience mentoring junior resources.

Responsibilities

• Final escalation point for field issues; resolve production incidents.
• Collaborate with L2 and other teams to troubleshoot and resolve problems.
• Write functional and design documents for the software platform.
• Develop application software for ELERA TM Commerce platform.
• Analyze vulnerabilities and oversee service improvements.

Skills

Java development

Microservices

Web applications

English fluency

Troubleshooting

Mentoring

Tools

Jenkins

Linux

Job description

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERA TM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Consulte la descripción del puesto a continuación.

Role Summary

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Requirements

At least 8 years of professional experience in Software Development. +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures. +8 years developing or supporting modern web applications, including cloud/web-based content. Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing. Experience communicating at different technical levels, from the application architects to the end user. English: Fluent (B2 at least).

• Strong problem-solving skills and self-driven
• Experience mentoring and coaching junior resources
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues

Preferred Qualifications

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

Benefits

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

Equal Opportunity

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.