Sr Software Support Engineer

Toshiba Global Commerce Solutions - External; Castilla-La Mancha; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Direct employment by Toshiba

Health and life insurance

Pension plan

Vacation days

Job summary

Toshiba Global Commerce Solutions seeks an L3 support software engineer to serve as the final escalation point for ELERA TM Commerce platform issues. You will work with L2 and other teams to triage, diagnose, and fix production incidents while drafting design and functional documentation.

The role emphasizes strong problem solving, mentoring junior resources, and delivering reliable, scalable software in an international environment.

Qualifications

• 8+ years of professional software development experience.
• 8+ years in Java-based development or support.
• Experience with enterprise/microservices architectures.
• Proficient in troubleshooting and root cause analysis.
• Fluent English (B2 or higher).

Responsibilities

• Serve as final escalation point for field issues.
• Triage, diagnose and resolve production incidents.
• Write functional and design documentation.
• Develop application software and analyze vulnerabilities.
• Oversee service improvement initiatives.

Skills

Java development

Web applications

Cloud services

Troubleshooting

Root cause analysis

Mentoring

English fluency

International customers

L3 support

Tools

Jenkins

Job description

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERA TM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

• Strong problem-solving skills and self-driven
• Experience mentoring and coaching junior resources
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues
• At least 8 years of professional experience in Software Development.
• +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• +8 years developing or supporting modern web applications, including cloud/web-based content.
• Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
• Experience communicating at different technical levels, from the application architects to the end user.
• English: Fluent (B2 at least)

Preferred Qualifications

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.