Observability Engineer Lead

Toshiba Global Commerce Solutions - External; Castilla-La Mancha; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Major medical expenses (dental/visual)

Savings fund

Pension plan

Grocery coupons

12 days of vacation + 6 floating days

Job summary

Toshiba Global Commerce Solutions is seeking a Sr. Observability Engineer to assist customers in setting up TGCS software and hardware, and to enable telemetry for logging, monitoring, and tracing.

You will guide customers on observability dashboards and metrics using their own stack, communicating across technical levels from architects to end users. The role requires a strong Java background with Spring/SpringBoot, CI/CD, Docker, and cloud experience, plus excellent problem-solving and a

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Experience triaging and documenting root cause analysis for customer issues.
• Experience communicating at different technical levels, from architects to end users.

Responsibilities

• Assist customers with setting up TGCS software and hardware.
• Enable telemetry for logging, monitoring, and tracing.
• Guide customers on observability dashboards and metrics using the customer’s stack.
• Communicate with stakeholders from architects to end users across technical levels.

Skills

Problem-solving

Self-driven

Communication

KPI mindset

Education

Bachelor’s degree in Computer Science, Software Engineering, or related technical field

Tools

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

CI/CD pipelines

Cloud

Job description

Toshiba Global Commerce Solutions is seeking a Sr. Observability Engineer, who will be assisting the customers setup TGCS SW and HW, enable telemetry for logging, monitoring and tracing, help guide customers with observability dashboard and metrics - using customer's own stack.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.

Preferred skills:

• Experience working with international customers.
• Familiarity with retail applications.
• Selenium/Cucumber.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.