Sr Software Support Engineer L3

Toshiba Global Commerce Solutions - External; Castilla-La Mancha; Sur place; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Direct payroll by Toshiba

Law benefits (IMSS, INFONAVIT)

Life insurance & medical coverage

Savings plan

Grocery coupons

Pension plan

Vacation days

Résumé du poste

Toshiba Global Commerce Solutions is seeking an L3 Support Software Engineer to be the final escalation point for field issues on the ELERA TM Commerce platform. You will collaborate with L2 and teams to troubleshoot production incidents, write design documents, and develop software while analyzing vulnerabilities and driving service improvements.

The role requires extensive Java-based development experience, cloud/web applications knowledge, and strong communication with international

Qualifications

• Strong problem-solving skills and self-driven.
• Experience mentoring and coaching junior resources.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable code and troubleshooting current applications.
• English: Fluent (B2 at least).

Responsabilités

• Final escalation point for resolving field issues in L3 support.
• Collaborate with L2 and team members to troubleshoot production incidents.
• Write functional and design documents; develop application software.
• Analyze vulnerabilities and oversee service improvement initiatives.
• Communicate with customers at various technical levels from architects to end users.

Connaissances

Problem solving

Mentoring

KPI driven

Root cause analysis

English proficiency

Outils

Java

Web applications

Cloud architectures

Jenkins CI/CD

Linux systems administration

Description du poste

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERA TM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

• Strong problem-solving skills and self-driven
• Experience mentoring and coaching junior resources
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues
• At least 8 years of professional experience in Software Development.
• +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• +8 years developing or supporting modern web applications, including cloud/web-based content.
• Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
• Experience communicating at different technical levels, from the application architects to the end user.
• English: Fluent (B2 at least)

Preferred Qualifications

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.