Spanish Customer Service Host – Online Gaming

Office Collective Limited; Ceuta; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Office Collective Limited in Ceuta is seeking a Spanish Customer Service Host for an international online business. You will support customers via live chat, email and phone, delivering friendly, professional service in a fast-paced, multilingual environment.

Native Spanish with strong English required; prior customer service experience is essential. Training provided, with opportunities to grow within a global team.

Formación

• Based in Ceuta and eligible to work in Spain.
• Native-level Spanish language.
• Strong English language skills (written and spoken).

Responsabilidades

• Assist customers via live chat, email and telephone.
• Respond to questions quickly and professionally.
• Own queries from first contact to resolution.
• Handle complaints and difficult conversations.
• Provide accurate information about accounts, products and services.
• Update customer information across internal systems.
• Collaborate with other teams to resolve complex queries.
• Build positive relationships with customers.
• Manage multiple conversations while maintaining high service standards.
• Follow security, compliance and data protection procedures.
• Meet service and quality targets.

Conocimientos

Native-level Spanish

Proficient in English (spoken/written)

Descripción del empleo

Spanish Customer Service Host – International Online Business

Ceuta, Spain | Full-time | Customer Service

Are you based in Ceuta, fluent in English & Spanish and confident communicating professionally in English?

We are recruiting for an exciting Customer Service opportunity based in Ceuta with a successful international online business.

You do NOT need previous gaming experience.

What matters to us is that you have previous customer service experience, excellent communication skills and, importantly, strong spoken and written English.

This is a fantastic opportunity for someone who enjoys working with customers, solving problems and delivering a genuinely excellent service within a fast-paced international environment.

The role

As a Spanish Customer Service Host, you will be responsible for supporting customers and ensuring they receive a friendly, professional and efficient experience.

Your responsibilities will include:

• Supporting customers via live chat, email and telephone
• Responding to customer questions and requests quickly and professionally
• Taking ownership of queries from initial contact through to resolution
• Handling complaints and more challenging customer conversations
• Providing accurate information about customer accounts, products and services
• Updating customer information accurately across internal systems
• Working closely with other teams to resolve more complex queries
• Building positive relationships with customers
• Managing multiple conversations and priorities while maintaining excellent service
• Following company procedures relating to customer security, compliance and data protection
• Consistently meeting service and quality standards

What we're looking for

• Be based in Ceuta
• Native-level Spanish
• Have strong English language skills

This is particularly important. You will be working within an international business where English is used internally, so you must be confident communicating professionally in both spoken and written English.

Have previous customer service experience

This could come from a variety of backgrounds, including:

• Customer service
• Contact centres
• Hospitality
• Travel or airlines
• Banking or financial services
• Retail
• Telecommunications
• Technology
• Online/e-commerce businesses
• Gaming or sports betting

Previous gaming experience is NOT required.

You’ll be joining a successful, international and technology-led business offering an excellent environment in which to develop your customer service career.

You'll receive training and ongoing support, so you don't need previous experience within the gaming sector. We're much more interested in finding people with the right customer service skills, attitude and language ability.

There are also genuine opportunities to learn, develop and progress within a large international organisation.