Soporte Informático (Informática)

Domestiko.Com; Barcelona; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Career progression

Training and certifications

Job summary

Domestiko.Com seeks a proactive IT Support Technician to join the Granada team, providing essential end-user support for hardware, software, and network issues. You will install, configure, and maintain IT systems while ensuring timely issue resolution and high user satisfaction.

Based in Granada, Andalusia, you will handle account administration, routine maintenance, and documentation in the helpdesk system, contributing to a smooth, productive IT environment.

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS) and common software.
• Familiarity with network protocols and troubleshooting.
• Excellent diagnostic and problem-solving skills.
• Customer-oriented mindset and good communication skills.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and accurately.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access rights.
• Perform routine system maintenance and updates.
• Document technical issues and resolutions in the helpdesk system.
• Assist with IT asset management and inventory.
• Escalate complex issues to senior technical staff when necessary.

Skills

IT support

Hardware knowledge

Windows/macOS

Network troubleshooting

Job description

Our client, a growing IT services provider, is looking for a skilled and proactive Técnico de Soporte Informático to join their team in Granada. This role is essential for providing timely and effective technical assistance to end‑users, resolving hardware and software issues, and maintaining the smooth operation of IT systems. You will be a key point of contact for technical support requests, ensuring minimal disruption to user productivity. The ideal candidate has a strong technical aptitude, excellent problem‑solving skills, and a customer‑focused approach. This is an excellent opportunity to advance your IT career in a supportive environment.

Key Responsibilities

• Provide technical support to end‑users for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and accurately.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access rights.
• Perform routine system maintenance and updates.
• Document technical issues and resolutions in the helpdesk system.
• Assist with IT asset management and inventory.
• Escalate complex issues to senior technical staff when necessary.

Requirements

• Proven experience as an IT Support Technician or in a similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols and troubleshooting.
• Excellent diagnostic and problem‑solving skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users.
• Customer‑oriented mindset.
• Ability to work independently and as part of a team.
• Based in or willing to commute to Granada, Andalusia.

Benefits

Our client offers a competitive salary, comprehensive training programs, opportunities for IT certifications, and career progression within the company. You will work in a collaborative team environment and have access to the latest IT technologies. This role provides a solid foundation for growth in the IT support field, serving the vibrant business community of Granada.