Solar Installer Success Manager – Spain

One Stop Warehouse Pty; España; On-site; EUR 45,000 - 65,000; Full time

Job summary

OSW Group is seeking a Customer Success Manager for Spain to drive onboarding, adoption, and long-term satisfaction among solar installer partners. You will work with installers, understand their workflows, and help embed Greensketch into their planning, ordering, and documentation processes.

You will collaborate with Product, Development, and Support teams to improve regional strategies, gather feedback, and deliver product value. Travel within Spain is expected as needed.

Qualifications

• Experience in customer success, account management or similar roles in tech or B2B SaaS.
• Familiarity with Spanish solar market and installer networks.
• Ability to translate customer needs into actionable feedback for product teams.

Responsibilities

• Onboard installers in Spain and guide their first projects with Greensketch.
• Drive product adoption and embed Greensketch in daily workflows.
• Act as trusted advisor, resolve challenges and ensure long-term success.
• Provide regional go-to-market insights and inform product positioning.
• Gather feedback and collaborate with Product, Development and Support teams.
• Conduct demos, training, and customer meetings to boost engagement.
• Monitor activity and address adoption barriers; align regional needs with product priorities.

Skills

Fluent Spanish

Fluent English

Customer success

Account management

B2B SaaS

Relationship building

Solar industry knowledge

Education

Degree or equivalent practical experience

Tools

CRM software

Web-based SaaS tools

Job description

OSW Group is seeking a Customer Success Manager for Spain to drive onboarding, adoption, and long-term satisfaction among solar installer partners. You will work with installers, understand their workflows, and help embed Greensketch into their planning, ordering, and documentation processes.

You will collaborate with Product, Development, and Support teams to improve regional strategies, gather feedback, and deliver product value. Travel within Spain is expected as needed.