Technical Support Engineer (solar/PV))

Growatt New Energy; Madrid; On-site; EUR 34,000 - 48,000; Full time

Job summary

A leading energy firm is seeking a Product Technical Support Specialist in Madrid, Spain. The role involves providing technical support to customers in Spain and Portugal, guiding installers, translating technical data, and conducting training sessions. Ideal candidates should have a degree in power electronics or related fields, be fluent in Spanish and English, and possess strong communication skills. This is a chance to make an impact in the renewable energy sector.

Qualifications

• Relevant after-sales service experience in the power industry preferred.
• Native Spanish speaker with fluency in English; Chinese language skills are a plus.
• Excellent computer and office software skills.
• Permanent legal permit to work in Spain.
• Excellent computer and office software skills.

Responsibilities

• Provide product technical support in Spain and Portugal.
• Guide and support installers in installation and maintenance of PV plants.
• Translate product technical data and gather feedback for improvements.
• Train distributors and installers on products and services.

Skills

After-sales service experience

Proactive

Good communication skills

Team player

Fluent in English

Native Spanish speaker

Education

Degree in power electronics, electrical engineering or automation

Tools

Office software

Job description

Responsibilities

• Responsible for product technical support in Spain and Portugal, with quick response and the ability to deal with customer after-sales issues and needs in a timely manner. Travel will be required when necessary.
• Guide and support installers in the installation, monitoring and post-operation and maintenance of PV plants.
• Collate and translate product technical data, collect and summarize product and technical information from various overseas markets, and collect Spanish grid access standards, special specifications and feedback to headquarters for rectification.
• Customer training: give product and after-sales process training to distributors and installers.

Qualifications

• Preferably majoring in power electronics, electrical engineering and automation (fresh graduates are also welcome), with relevant after-sales service experience in the power industry.
• Native Spanish speaker, fluent in English, and Chinese speaker will be a plus. Have a permanent legal permit to work in Spain.
• Excellent computer and office software skills.
• Proactive, responsible, good communication skills and team player, with good execution of objectives and plans.