Solar Energy Apps Support Specialist

Enverus; España; Remote; EUR 25,000 - 35,000; Full time

Job summary

Enverus is seeking an Application Support Analyst in Spain to ensure top-tier support for our energy-sector SaaS platform. You will diagnose issues, guide customers, and collaborate with internal teams to improve product value and service quality.

The role emphasizes front-line support, documentation, and knowledge sharing, with a focus on client satisfaction and continuous learning across tools like Salesforce, Jira, and Grafana.

Qualifications

• Degree in electrical engineering or related field, or equivalent technical experience.
• 2+ years of experience in application support or similar client-facing roles.
• Experience with CRM platforms (e.g., Salesforce) and Atlassian tools (Jira, Confluence).
• Proficient in English.
• Knowledge of Python, FTP, and API fundamentals.

Responsibilities

• Provide front-line support for software applications via email, phone, and video calls.
• Troubleshoot UI and API issues and collaborate with users to resolve problems.
• Maintain organized records of customer requests with accurate documentation.
• Educate customers to gain value from our products and drive satisfaction.
• Provide timely updates to customers on unresolved issues.
• Investigate advanced technical issues and collaborate with teammates.

Skills

Python

FTP

API fundamentals

English proficiency

Project management

Education

Electrical Engineering or related field

Equivalent technical experience

Tools

Salesforce

Jira

Confluence

Grafana

Databricks

Power Automate

Microsoft 365

Job description

Enverus is seeking an Application Support Analyst in Spain to ensure top-tier support for our energy-sector SaaS platform. You will diagnose issues, guide customers, and collaborate with internal teams to improve product value and service quality.

The role emphasizes front-line support, documentation, and knowledge sharing, with a focus on client satisfaction and continuous learning across tools like Salesforce, Jira, and Grafana.