SaaS Adoption & Support Specialist for B2B Energy

Pix4D Sa; Madrid; On-site; EUR 50,000 - 60,000; Full time

Job summary

Enverus, based in Madrid, is seeking an Application Support Analyst to ensure exceptional support for our software products. You will troubleshoot UI and API issues, provide guidance, and educate customers to maximize product value.

The role requires a degree in Electrical Engineering or related field, 2+ years in application support, and knowledge of Python and API fundamentals; English proficiency is essential. Hybrid schedule with potential travel and cross-team collaboration.

Qualifications

• Degree in Electrical Engineering or related field, or equivalent technical experience.
• 2+ years of experience in application support roles or similar client-facing positions.
• Experience with CRM platforms (Salesforce) and Atlassian tools (Jira/Confluence) preferred.

Responsibilities

• Provide front-line support for software applications via email, phone, and video call.
• Troubleshoot UI and API issues, collaborating with users to resolve problems and escalate when necessary.
• Maintain organized records of customer requests with accurate documentation.
• Ensure regular and predictable attendance for the designated shift, including rotating holiday support.
• Educate customers to help them gain value from our suite of products and drive high customer satisfaction.
• Advocate for customer needs by sharing actionable feedback, escalating product issues with key details.
• Provide timely updates to customers on unresolved issues.
• Investigate advanced technical issues and collaborate with team members or stakeholders to identify solutions.
• Gain a complete understanding of client requirements before providing solutions.
• Collaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments.
• Follow department and company processes and procedures.
• Maintain deep product and technical knowledge to ensure accurate, high-quality support.
• Participate in cross-training to broaden skills and improve collaboration and customer outcomes.
• Contribute to internal and external self-help documentation.
• Support special assignments and projects in partnership with Senior Analysts and Managers.

Skills

Python

API fundamentals

Education

Electrical Engineering or related field

Tools

Google Earth Engine

GIS platforms

Solar siting software

Salesforce

Jira/Confluence

Job description

Enverus, based in Madrid, is seeking an Application Support Analyst to ensure exceptional support for our software products. You will troubleshoot UI and API issues, provide guidance, and educate customers to maximize product value.

The role requires a degree in Electrical Engineering or related field, 2+ years in application support, and knowledge of Python and API fundamentals; English proficiency is essential. Hybrid schedule with potential travel and cross-team collaboration.