Software Development Specialist - L2 Support with AI Cloud

NTT DATA, Inc.; Castilla-La Mancha; On-site; EUR 43,000 - 63,000; Full time

Job summary

NTT DATA is seeking a Software Development Specialist to join our team in Guadalajara, MX. You will provide L2 maintenance and incident resolution with detailed RCA, collaborating with AppDev/L3 teams and Global partners.

You will apply Unix/Linux, SQL, and OOP (Python/Java), while leveraging AI/GenAI models for log analysis, debugging, and automation. Local market experience and AWS knowledge are preferred.

Qualifications

• Hands-on Unix/Linux, SQL, and OOP programming (Python, Java).
• End-to-end incident ownership and RCA with AppDev/L3 teams.
• Experience with AI models or GenAI/LLM for log analysis and automation.

Responsibilities

• Provide L2 support for resolution of issues with detailed analysis.
• Assist with code fixes and thorough testing as required.
• Work with Product servers and clients on cutting-edge platforms.

Skills

Unix/Linux

SQL

AI/GenAI usage

Crisis management

Communication

Root Cause Analysis

Cross-functional collaboration

L2 incident ownership

Tools

Python

Java

AWS

Job description

NTT DATA is seeking a Software Development Specialist to join our team in Guadalajara, MX. You will provide L2 maintenance and incident resolution with detailed RCA, collaborating with AppDev/L3 teams and Global partners.

You will apply Unix/Linux, SQL, and OOP (Python/Java), while leveraging AI/GenAI models for log analysis, debugging, and automation. Local market experience and AWS knowledge are preferred.