Community Manager, Engagement Specialist - UK Native

Findasense; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days leave

Birthday off

Medical insurance

Connectivity allowance

Cobee cards

Hybrid work

Flexible hours

Career growth

Descripción de la vacante

Findasense in Madrid is seeking a hands-on Social Media Coordinator to manage client communications across digital channels, publish content plans, and engage with audiences to boost satisfaction and brand relevance.

You will handle monthly reports, stay updated on trends, collaborate in team meetings, and support multi-channel customer service using Zendesk and CRM tools, with a UK-native requirement and travel availability.

Formación

• Experience managing social networks and staying up to date with trends.
• Digital content creator with organized, detail-oriented approach.
• Sociable, customer-service minded with strong engagement skills.
• Experience providing customer support across multiple channels (phone, web forms, social, live chat).
• Hands-on experience handling inquiries and tickets via Zendesk.
• Familiarity with Microsoft Dynamics CRM and its integration with support platforms.

Responsabilidades

• Coordinate and manage the monthly calendar for social networks and liaise with clients to answer questions.
• Publish the monthly content plan, respond to comments, detect trends, and reinforce consumer connections.
• Participate in team meetings to report project status and contribute to content creation.
• Produce monthly quantitative and qualitative reports on social media performance.
• Research new social media trends to contribute to content creation for brands.

Conocimientos

Social media management

Content creation

Customer service

Zendesk

Microsoft Dynamics CRM

Multi-channel support

UK native

Herramientas

Zendesk

Microsoft Dynamics CRM

Descripción del empleo

The Role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.

What will you do?

• You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation
• You will produce monthly quantitative and qualitative reports on social media performance
• You will research new trends in social media that contribute to content creation for current brands and/or clients

Requirements

Who are you?

• Someone who manages social networks and is up to date with what's new
• A digital content creator who is organized and attentive to detail
• Sociable person who enjoys customer service and generating good engagement with everyone
• Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat.
• Hands-on experience managing customer inquiries and support tickets through Zendesk.
• Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.
• Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels
• You are a UK native
• Willingness to travel at some point during the year
• Availability to work full time
• 7:00am - 4:00pm

Benefits

• Enjoy 23 days of annual leave
• You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
• Join our team and experience the incredible benefits of having major medical insurance coverage!
• You have a connectivity allowance for expenses that may be incurred by remote working.
• Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
• Hybrid Work Environment
• Work at your own pace with our flexible working hours
• Exciting opportunities for career growth!