Community Manager, Engagement Specialist - UK Native

Findasense; España; Híbrido; EUR 25.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days annual leave

Birthday off

Major medical insurance coverage

Connectivity allowance

Cobee restaurant/transport/childcare</

Hybrid work environment

Flexible remuneration

Descripción de la vacante

Findasense is seeking a Social Media Coordinator in Spain to coordinate and manage direct communication across digital channels with a proactive approach to customer satisfaction. The role includes managing social networks, publishing content plans, responding to comments, and producing monthly reports.

You will participate in team meetings, create content, and research trends to enhance brand content. Hybrid work, travel available, and competitive benefits are offered.

Formación

• Social networks management with up-to-date knowledge.
• Experience providing customer support across multiple channels.
• Hands-on experience handling customer inquiries and support tickets.
• Familiarity with Zendesk for ticket management.
• Familiarity with Microsoft Dynamics CRM and its integration.

Responsabilidades

• Coordinate and manage the monthly calendar for the client’s social networks.
• Publish the monthly content plan and respond to comments and queries.
• Attend team meetings and contribute to reports and content creation.
• Produce monthly quantitative and qualitative reports on social media performance.
• Research new trends in social media to inform content for brands.

Conocimientos

Social media management

Multi-channel support

Ticket handling

Zendesk

Microsoft Dynamics CRM

UK native

Herramientas

Zendesk

Microsoft Dynamics CRM

Descripción del empleo

The Role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.

What will you do?

- You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.

- You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.

- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.

- You will produce monthly quantitative and qualitative reports on social media performance.

- You will research new trends in social media that contribute to content creation for current brands and/or clients.

Who are you?

• Someone who manages social networks and is up to date with what's new.

• Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat.

• Hands-on experience managing customer inquiries and support tickets through Zendesk.

• Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.

• Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels.

• You are a UK native
• Willingness to travel at some point during the year.
• Availability to work full time
• 7:00am - 4:00pm

• Enjoy 23 days of annual leave
• You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
• Join our team and experience the incredible benefits of having major medical insurance coverage!
• You have a connectivity allowance for expenses that may be incurred by remote working.
• Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
• Hybrid Work Environment
• Work at your own pace with our flexible working hours
• Exciting opportunities for career growth!