Engagement Specialist Customer Care Agent

Findasense; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days leave

Birthday off

Medical Insurance

Connectivity allowance

Cobee cards

Hybrid work

Flexible hours

Career growth

Descripción de la vacante

Findasense in Madrid seeks a proactive Social Media Coordinator to coordinate direct communication across digital channels and maintain consumer satisfaction aligned with client needs.

You will manage the monthly social calendar, publish the content plan, respond to comments, monitor trends, and create engaging content. You will produce monthly reports on social performance and participate in team meetings to report project status.

Formación

• Experience managing social networks and staying up to date with trends.
• Customer service mindset and ability to generate engagement.
• Experience providing support across channels including social media and web forms.
• Hands-on ticket handling and inquiries management through Zendesk.
• Familiarity with CRM systems and their integration with support tools.
• Availability to work full time.

Responsabilidades

• Manage the monthly social calendar and act as the client liaison to resolve questions.
• Publish the monthly content plan, answer comments, strengthen engagement, and spot trends.
• Participate in team meetings to report project status and contribute to content creation.
• Produce monthly quantitative and qualitative reports on social media performance.
• Research new social media trends to support content for current brands/clients.

Conocimientos

Social media management

Customer service

Multichannel support

Ticketing systems

CRM knowledge

Herramientas

Zendesk

Microsoft Dynamics CRM

Descripción del empleo

The Role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.

What will you do?

- You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.

- You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.

- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.

- You will produce monthly quantitative and qualitative reports on social media performance.

- You will research new trends in social media that contribute to content creation for current brands and/or clients.

Who are you?

• Someone who manages social networks and is up to date with what's new.
• Sociable person who enjoys customer service and generating good engagement with everyone.

• Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat.

• Hands-on experience managing customer inquiries and support tickets through Zendesk.

• Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.

• Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels.
• Availability to work full time

• Enjoy 23 days of annual leave
• You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
• Join our team and experience the incredible benefits of having major medical insurance coverage!
• You have a connectivity allowance for expenses that may be incurred by remote working.
• Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
• Hybrid Work Environment
• Work at your own pace with our flexible working hours
• Exciting opportunities for career growth!