SME CX Transformation Lead | Hybrid & Flexible

RevOps Careers; Madrid; Híbrido; EUR 52 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Food and remote work stipend

Employee discounts on Allianz products

Resumo da oferta

Allianz is seeking a Customer Experience Specialist to drive customer-centric transformation with a focus on the SME segment. You will lead and coordinate initiatives to understand and improve customer journeys, voices, and metrics across the organization.

Responsibilities include analyzing customer needs, designing improvement actions, and collaborating with multidisciplinary teams to implement changes. English proficiency is required for global collaboration.

Qualificações

• University degree in Business Administration, Economics, Marketing, Engineering, or related fields.
• Experience in Customer Experience, transformation, project management, process improvement, or similar functions.
• Ability to convert customer insights and business needs into concrete improvement initiatives.
• Experience coordinating projects and collaborating with multidisciplinary teams.
• High analytical capacity to work with information, indicators, and follow-up metrics.
• Ability to organize, plan, and manage multiple initiatives simultaneously.
• Excellent communication and influence skills with different stakeholders.
• Orientation to results, autonomy, and ability to drive change in dynamic environments.
• Additional experience in the insurance sector or in financial services.
• Knowledge of the SME segment and B2B environments.
• Experience in designing customer journeys, customer voice programs, or customer experience methodologies.
• Knowledge of transformation methodologies, continuous improvement, and change management.
• Experience working with data analysis tools and reporting.
• Intermediate to advanced level of English

Responsabilidades

• Lead and participate in Customer Experience transformation initiatives.
• Analyze customer needs, expectations, and pain points.
• Design and coordinate initiatives to improve customer experience.
• Drive the implementation of improvement actions.

Conhecimentos

Customer experience

Project management

Stakeholder management

Data analysis

Change management

English proficiency

Formação académica

University degree in Business Administration, Economics, Marketing, Engineering, or related fields

Ferramentas

Excel

Power BI

SQL

Descrição da oferta de emprego

Allianz is seeking a Customer Experience Specialist to drive customer-centric transformation with a focus on the SME segment. You will lead and coordinate initiatives to understand and improve customer journeys, voices, and metrics across the organization.

Responsibilities include analyzing customer needs, designing improvement actions, and collaborating with multidisciplinary teams to implement changes. English proficiency is required for global collaboration.