EMEA Service & Repair CX Leader

Columbia Sportswear Company; Madrid; Hybrid; EUR 62,000 - 93,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Principal S&R Customer Experience Specialist to lead CX improvements across the EMEA region. This senior role uses customer feedback and journey insights to optimize service delivery and drive digital transformation initiatives.

You will influence priorities, align stakeholders, and deliver measurable business impact. The position requires a Bachelor’s or advanced degree, fluent English, and experience in CX, customer care, or service operations, with a track record in

Qualifications

• Bachelor's or advanced degree required.
• Fluent English communication skills.
• Experience in Customer Experience, Customer Care, Service Operations, Continuous Improvement, or related field.
• Leading CX/NPS/VoC programs across multiple teams/markets.
• Analysing customer and operational data for insights.
• Leading cross-functional initiatives and influencing stakeholders.

Responsibilities

• Lead CX improvement across the EMEA region and drive measurable impact.
• Analyze customer feedback and journey data to identify opportunities.
• Translate insights into priorities, action plans, and outcomes.
• Coordinate cross-functional improvement initiatives with clear ownership.
• Measure impact with dashboards and executive reporting.
• Promote a customer-centric culture and coach teams on CX.

Skills

Fluent English

Customer Experience

Education

Bachelor's degree

Job description

Medtronic is seeking a Principal S&R Customer Experience Specialist to lead CX improvements across the EMEA region. This senior role uses customer feedback and journey insights to optimize service delivery and drive digital transformation initiatives.

You will influence priorities, align stakeholders, and deliver measurable business impact. The position requires a Bachelor’s or advanced degree, fluent English, and experience in CX, customer care, or service operations, with a track record in