Hybrid CX Quality & Insights Analyst

RevOps Careers; Madrid; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Food and telecommuting compensation

Exclusive Allianz product discounts

Share purchase opportunities atPrefer.

Continuous training and professional开发

Access to innovative digital tools, e.

Wellbeing programs

Free fruit and snacks

Opportunity to work abroad up to 25 d

Job summary

BBVA Allianz is seeking a results-driven professional to lead quality and customer experience initiatives in Madrid. You will work with data to drive business improvements, monitor KPIs, and coordinate cross-functional action plans to enhance customer satisfaction.

Ideal candidates are customer-oriented, with strong analytical, communication, and collaboration skills, plus a proactive mindset and adaptability to changes in a dynamic financial services environment.

Qualifications

• University degree and a customer-oriented profile with analytical capabilities.
• Ability to monitor KPIs, analyze learnings and coordinate improvements.
• Experience or knowledge in Quality, Customer Experience or complaint management and data reporting.

Responsibilities

• Manage quality and customer experience initiatives.
• Monitor KPIs and prepare performance reports.
• Coordinate action plans and track their execution.
• Analyze learnings to identify process improvements.

Skills

Customer orientation

Analytical skills

Communication skills

Collaboration skills

Organizational skills

Planning skills

Proactive attitude

Adaptability

Data analysis & reporting tools

KPI monitoring

English (intermediate)

Education

University degree or Higher Degree in Business Administration, Marketing, Economics, Statistics, Psychology, or related fields

Tools

Data analysis tools

Job description

BBVA Allianz is seeking a results-driven professional to lead quality and customer experience initiatives in Madrid. You will work with data to drive business improvements, monitor KPIs, and coordinate cross-functional action plans to enhance customer satisfaction.

Ideal candidates are customer-oriented, with strong analytical, communication, and collaboration skills, plus a proactive mindset and adaptability to changes in a dynamic financial services environment.