Customer Experience Specialist (Pymes Transformation)

RevOps Careers; Madrid; Hybrid; EUR 52,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Food and remote work stipend

Employee discounts on Allianz products

Job summary

Allianz is seeking a Customer Experience Specialist to drive customer-centric transformation with a focus on the SME segment. You will lead and coordinate initiatives to understand and improve customer journeys, voices, and metrics across the organization.

Responsibilities include analyzing customer needs, designing improvement actions, and collaborating with multidisciplinary teams to implement changes. English proficiency is required for global collaboration.

Qualifications

• University degree in Business Administration, Economics, Marketing, Engineering, or related fields.
• Experience in Customer Experience, transformation, project management, process improvement, or similar functions.
• Ability to convert customer insights and business needs into concrete improvement initiatives.
• Experience coordinating projects and collaborating with multidisciplinary teams.
• High analytical capacity to work with information, indicators, and follow-up metrics.
• Ability to organize, plan, and manage multiple initiatives simultaneously.
• Excellent communication and influence skills with different stakeholders.
• Orientation to results, autonomy, and ability to drive change in dynamic environments.
• Additional experience in the insurance sector or in financial services.
• Knowledge of the SME segment and B2B environments.
• Experience in designing customer journeys, customer voice programs, or customer experience methodologies.
• Knowledge of transformation methodologies, continuous improvement, and change management.
• Experience working with data analysis tools and reporting.
• Intermediate to advanced level of English

Responsibilities

• Lead and participate in Customer Experience transformation initiatives.
• Analyze customer needs, expectations, and pain points.
• Design and coordinate initiatives to improve customer experience.
• Drive the implementation of improvement actions.

Skills

Customer experience

Project management

Stakeholder management

Data analysis

Change management

English proficiency

Education

University degree in Business Administration, Economics, Marketing, Engineering, or related fields

Tools

Excel

Power BI

SQL

Job description

Role Overview

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part and protagonist of the change. We are looking for a Customer Experience Specialist who will contribute to driving our customer-centric transformation, with a special focus on the SME segment.

What You Will Do

Lead and participate in Customer Experience transformation initiatives, analyze customer needs, expectations, and pain points, design and coordinate initiatives to improve customer experience, and drive the implementation of improvement actions.

Why It Might Be a Fit

We are looking for a profile with the ability to combine strategic vision and execution, leading initiatives that generate real impact on our customers and in the business.

Requirements

• University degree in Business Administration, Economics, Marketing, Engineering, or related fields


• Experience in Customer Experience, transformation, project management, process improvement, or similar functions


• Ability to convert customer insights and business needs into concrete improvement initiatives


• Experience in coordinating projects and collaborating with multidisciplinary teams


• High analytical capacity to work with information, indicators, and follow-up metrics


• Ability to organize, plan, and manage multiple initiatives simultaneously


• Excellent communication and influence skills with different stakeholders


• Orientation to results, autonomy, and ability to drive change in dynamic environments


• Additional experience in the insurance sector or in financial services


• Knowledge of the SME segment and B2B environments


• Experience in designing customer journeys, customer voice programs, or customer experience methodologies


• Knowledge of transformation methodologies, continuous improvement, and change management


• Experience working with data analysis tools and reporting


• Intermediate to advanced level of English

Benefits

• Hybrid work model and flexible schedule


• Compensation for food and remote work


• Exclusive discounts on Allianz products for employees and family members


• Possibility of investing in Allianz shares at preferential conditions


• Access to continuous training and professional development programs


• Access to innovative digital tools, including internal ChatGPT


• Wellhub for promoting well-being and physical activity


• Free fruit and snacks in the office


• Possibility of working abroad for up to 25 days a year

Tagged as: Change Management, Data Analysis, Project Management