Senior Enterprise Account Manager (Hybrid)

PayPal, Inc.; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Paid time off

Job summary

PayPal is seeking a Large Enterprise Account Manager to drive merchant success by managing relationships and account strategy at scale. You will ensure onboarding, product adoption, and ongoing support while advocating for merchant needs in line with PayPal’s goals.

In this role you will lead cross-functional projects, monitor account health, forecast revenue, and collaborate with product, engineering, and operations to deliver outstanding merchant experiences and grow the portfolio.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR equivalent combination of education and experience.
• Experience with payments, technology, or financial services is a plus.
• Strong ability to manage strategic account initiatives and cross-functional collaboration.

Responsibilities

• Develop and execute account strategies aligned with PayPal’s vision to deliver long-term merchant value.
• Drive revenue retention, upsell, and cross-sell while meeting KPIs and quotas.
• Negotiate and manage complex commercial terms and agreements.
• Monitor and enhance account health, proactively identifying risks to merchant satisfaction.
• Coordinate cross-functional teams to deliver results in line with account plans.

Skills

Account management

Merchant growth

Negotiation

CRM tools

Strategic planning

Education

Bachelor's degree

Tools

Salesforce

Job description

PayPal is seeking a Large Enterprise Account Manager to drive merchant success by managing relationships and account strategy at scale. You will ensure onboarding, product adoption, and ongoing support while advocating for merchant needs in line with PayPal’s goals.

In this role you will lead cross-functional projects, monitor account health, forecast revenue, and collaborate with product, engineering, and operations to deliver outstanding merchant experiences and grow the portfolio.