Customer Service Trainee

ASICS EMEA; Barcelona; On-site; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Remote work policy

Employee discounts

Employee Assistance Program

Calm app

Runkeeper Go

Gym at office

Job summary

ASICS EMEA is looking for a customer service intern to support order control, incident resolution, and general customer care from our Iberia office in Barcelona. You will interact with customers in English and Spanish, manage invoices, and provide information on collections and commercial conditions.

The role requires a university degree in business administration, 1 year of contract (6+6), and strong MS Office skills, with emphasis on organized, rigorous communication. Remote work policy noted.

Qualifications

• University degree or diploma in Business Administration and Management (Studies completed).
• 1 year contract (6 month + 6 month).
• Fluent English & Spanish.
• Excellent verbal & written communication skills.
• MS Office (Excel, PowerPoint, etc).

Responsibilities

• Support on control and follow-up of orders and deliveries.
• Support the resolution of customers' incidents.
• Personalized attention to customers.
• Provide general customer support via telephone and email while maintaining service levels.
• Offer information about collections and commercial conditions.
• Control and verification of invoices.

Skills

English

Spanish

Communication

MS Office

Education

Business Administration

Tools

MS Office

Job description

Be part of a movement that moves the world

At ASICS, we’re more than just a brand; we’re a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.

Your role in our shared journey

Your Key Responsibilities Will Be

Based out of our Iberia office, located in Barcelona, and reporting to the Customer Service Team Lead., as part of the role, you will:

• Support on control and follow-up of orders and deliveries.
• Support the resolution of our customers' incidents.
• Personalized attention to our customers.
• Provide general customer support via telephone and e mail by maintaining service levels.
• Offering information about our collections and commercial conditions.
• Control and verification of invoices.

You Have The Following Experience And Skills

• University degree or diploma in Business Administration and Management or similar (Studies completed)
• You must be able to be hired using 'Contrato en practicas' (It is a contract for people who finished your degree and have not completed 3 years since obtaining their degree).
• 1 year contract (6 month + 6 month).
• 6 months – 1 year of working experience.
• Valuable experience in Customer Service departments in Retail.
• Fluent English & Spanish.
• Excellent verbal & written communication skills.
• MS Office skills (Excel, PowerPoint, etc)
• Organized and rigorous.
• Communication skills.

How we’ll help you.

Your wellbeing is our top priority. That is why we will provide you with these resources to help you achieve and maintain a sound mind in a sound body.

• Working remote policy.
• Employee product discounts.
• Employee Assistance Program.
• Calm app.
• Runkeeper Go™ app.
• Gym at the office.

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