ServiceNow Solution Architect – SPM & Telco

Cognizant; Madrid; Remote; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Restaurant tickets

Permanent contract

Flexible benefits (Gympass, nursery)

Job summary

Cognizant is seeking a Senior ServiceNow Solution Architect specialized in Strategic Portfolio Management (SPM) for the Spanish market. You will lead platform design, integration architecture, and technology strategy, mentoring teams and guiding clients in telco-focused SPM implementations.

With strong ServiceNow certifications and a background in telecom processes, you will drive relentless quality and scalable solutions.

Qualifications

• 5+ years hands-on ServiceNow experience
• 5+ years general consulting, service management, or software development
• 3+ years in project/portfolio management or PMO
• 2+ years telco or telco-like projects
• Hands-on SPM: Demand Management, Project & Portfolio Management, Resource/Agile
• Experience configuring Investment Planning in SPM
• Telecom domain processes familiarity
• JavaScript, HTML, CSS, JS frameworks, integrations
• Experience with Agile development and SDLC controls
• ITIL Foundation knowledge preferred

Responsibilities

• Provide technical leadership on platform design, integration architecture, and technology strategy
• Lead and mentor delivery teams across disciplines
• Design and document integration approaches for architectural components
• Analyze business needs and propose fit-for-purpose solutions
• Educate clients and negotiate optimal technical solutions
• Ensure high-quality artefacts and configured components
• Scope new opportunities and design delivery tools/techniques
• Align resource requirements with demand projections with HR

Skills

ServiceNow

Solution architecture

JavaScript

HTML/CSS

Agile

Client engagement

Leadership

Technical coaching

Education

Degree in Computer Science or IT

Post-graduate software degree (plus)

Tools

ServiceNow CIS-SPM

ServiceNow CSA

ITIL familiarity

Job description

ServiceNow Solution Architect – SPM & Telco

Remote · Spain

About the role

We're looking for a Senior ServiceNow Solution Architect specialising in Strategic Portfolio Management (SPM) with experience in the telecommunications sector to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

• Restaurant tickets for every working day

• Permanent contract — we're investing in a long-term relationship

• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme

• Referral bonus — bring great people in and get rewarded

• Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

• 5+ years of hands-on experience on the ServiceNow platform

• 5+ years of experience in General Consulting, Service Management, or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market

• 3+ years of experience in project/portfolio management implementations or PMO consulting roles

• 2+ years of experience working with telecommunications clients or within a telco environment

• ServiceNow Certified System Administrator (CSA) — required

• ServiceNow CIS-SPM — required

• CIS-ITSM + 2 additional ServiceNow CIS certifications — required

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired

• Familiarity with Telecommunications Service Management (TSM) or TM Forum frameworks — highly desirable

• Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus

• Hands-on experience with ServiceNow SPM: Demand Management, Project & Portfolio Management, Resource Management, and Agile Development

• Experience configuring Investment Planning and roadmap capabilities within SPM

• Understanding of telco-specific processes: network inventory, service assurance, and BSS/OSS ecosystems

• Familiarity with TM Forum Open APIs and telco industry data models

• Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations

• Experience working in Agile development environments

• Knowledge of software development life cycle management

• Knowledge of ITIL — Foundation level preferred

• Strong analytical thinking, problem-solving, and attention to detail

• Active listening and strong interpersonal skills

• Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops

What you'll do

• Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy

• Lead and mentor developers and architects across business, information, application, software, and technology disciplines

• Design, document, and communicate the integration approach for all architectural components

• Research, analyse, and propose solution alternatives that address specific business needs across service lines

• Educate clients and negotiate the right technical solutions for their context

• Deliver a positive, value-adding experience to clients in every interaction

• Act as the final escalation point for technical decision-making within a programme

• Ensure all artefacts, configured components, and interactions meet the highest quality standards

• Assist in scoping new opportunities and designing tools and techniques for efficient delivery

• Build and develop high-performing delivery teams

• Provide technical coaching and oversight to developers and architects

• Define domain-specific evaluation processes for hiring that fit market needs

• Identify emerging skill sets needed by the team and define training plans

• Align resource requirements based on demand projections in partnership with HR

Ready to lead enterprise-scale SPM implementations in the telco sector on the ServiceNow platform?

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.