ServiceNow Solution Designer & Developer

HCLTech; Valencia; Presencial; EUR 60.000 - 95.000; Jornada completa

Descripción de la vacante

HCLTech is seeking a ServiceNow Solution Designer / Developer to shape ServiceNow solutions for global clients. This role blends business analysis, consulting, solution architecture, and hands-on development with ITSM, SecOps, HRSD, CMDB, and Asset Management.

Collaborate with stakeholders to translate requirements into scalable, secure ServiceNow implementations that deliver operational excellence and business value. Senior-level experience with integrations and security models is preferred.

Formación

• Strong background in requirements engineering and business process analysis.
• Proven consulting mindset with the ability to translate business needs into technical solutions.
• Excellent communication and stakeholder management skills.
• In-depth experience with ServiceNow administration and solution development.
• Proficiency in creating detailed solution designs and technical specifications.
• Advanced JavaScript programming expertise, including GlideRecord, Script Includes, Client Scripts, and asynchronous/synchronous design patterns.
• Extensive hands-on experience with ServiceNow backend extensibility, including Script Includes, GlideSystem (gs), GlideAjax, RESTMessageV2, and the ServiceNow Table API.
• Senior-level experience with integrations across REST/SOAP APIs, MID Server orchestration, IntegrationHub flows, and webhook/event-driven architectures.
• Strong understanding of authentication and security models such as OAuth, Basic Auth, and Mutual TLS.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are highly desirable.

Responsabilidades

• Review and analyze new business requests and enhancement requirements related to ServiceNow.
• Conduct requirements engineering in close partnership with business stakeholders to ensure alignment with organizational objectives.
• Evaluate, challenge, and optimize existing business processes for maximum efficiency and effectiveness.
• Act as a consultant and trusted advisor, guiding customers on ServiceNow best practices and platform capabilities.
• Design robust ServiceNow solutions adhering to platform standards and industry best practices.
• Collaborate closely with solution architects and internal designers to ensure cohesive and scalable solution delivery.
• Develop detailed user stories and technical specifications to guide development efforts.
• Design and implement integrations between ServiceNow and external enterprise systems, ensuring secure and reliable data exchange.
• Lead technical implementation, including platform development, configuration, and administration.
• Drive continuous improvement across ITSM, SecOps, CMDB, and Asset Management modules.
• Configure and develop platform components based on business and technical requirements.
• Support ongoing ServiceNow platform optimization through high-quality design, implementation, and documentation.

Conocimientos

ServiceNow admin

Solution design

JavaScript Glide

API integrations

Security models

Requirements engineering

Stakeholder mgmt

IntegrationsHub

Herramientas

ServiceNow

RESTMessageV2

MID Server

Descripción del empleo

HCLTech is seeking a ServiceNow Solution Designer / Developer to shape ServiceNow solutions for global clients. This role blends business analysis, consulting, solution architecture, and hands-on development with ITSM, SecOps, HRSD, CMDB, and Asset Management.

Collaborate with stakeholders to translate requirements into scalable, secure ServiceNow implementations that deliver operational excellence and business value. Senior-level experience with integrations and security models is preferred.