ServiceNow Solution Designer / Developer

HCLTech; Arbo; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

HCLTech is seeking a ServiceNow Solution Designer/Developer to shape and implement ServiceNow solutions for global clients. This role blends business analysis, consulting, solution architecture, and hands-on development across ITSM, SecOps, HRSD, CMDB, and Asset Management, translating requirements into scalable, secure platform designs.

You will work with stakeholders to design robust solutions, build user stories and technical specs, and lead integrations with external systems while adhering

Formación

• Experienced in requirements engineering and business process analysis.
• Ability to translate business needs into technical ServiceNow solutions.
• Strong stakeholder management and communication skills.
• Proficient in ServiceNow development and administration.
• Experience with REST/SOAP integrations and security models.
• ServiceNow certifications are highly desirable.

Responsabilidades

• Review and analyze new ServiceNow requests and enhancements.
• Design robust ServiceNow solutions adhering to platform standards and best practices.
• Lead technical implementation including platform development, configuration, and administration.
• Develop detailed user stories and technical specifications to guide development.
• Configure integrations between ServiceNow and external enterprise systems.
• Drive continuous improvement across ITSM, SecOps, CMDB, and Asset Management modules.

Conocimientos

Requirements engineering

Business process analysis

Consulting mindset

Stakeholder management

ServiceNow administration

ServiceNow development

JavaScript (ServiceNow)

REST/SOAP integrations

Security models (OAuth, TLS)

ServiceNow certifications desirable

Herramientas

MID Server

IntegrationHub

RESTMessageV2

OAuth security

Descripción del empleo

We are looking for a ServiceNow Solution Designer / Developer!

As a ServiceNow Solution Designer / Developer at HCLTech, you will play a pivotal role in shaping and enhancing ServiceNow solutions for our global clients. This position blends business analysis, consulting, solution architecture, and hands-on development, with a primary focus on IT Service Management (ITSM), Security Operations (SecOps), Human Resources Service Delivery (HRSD), Configuration Management Database (CMDB), and Asset Management. You will collaborate with stakeholders to translate business requirements into scalable, secure, and high-performing ServiceNow implementations that drive operational excellence and business value.

Key Responsibilities

• Review and analyze new business requests and enhancement requirements related to ServiceNow.
• Conduct requirements engineering in close partnership with business stakeholders to ensure alignment with organizational objectives.
• Evaluate, challenge, and optimize existing business processes for maximum efficiency and effectiveness.
• Act as a consultant and trusted advisor, guiding customers on ServiceNow best practices and platform capabilities.
• Design robust ServiceNow solutions adhering to platform standards and industry best practices.
• Collaborate closely with solution architects and internal designers to ensure cohesive and scalable solution delivery.
• Develop detailed user stories and technical specifications to guide development efforts.
• Design and implement integrations between ServiceNow and external enterprise systems, ensuring secure and reliable data exchange.
• Lead technical implementation, including platform development, configuration, and administration.
• Drive continuous improvement across ITSM, SecOps, CMDB, and Asset Management modules.
• Configure and develop platform components based on business and technical requirements.
• Support ongoing ServiceNow platform optimization through high-quality design, implementation, and documentation.

Skill Requirements

• Strong background in requirements engineering and business process analysis.
• Proven consulting mindset with the ability to translate business needs into technical solutions.
• Excellent communication and stakeholder management skills.
• In-depth experience with ServiceNow administration and solution development.
• Proficiency in creating detailed solution designs and technical specifications.
• Advanced JavaScript programming expertise, including GlideRecord, Script Includes, Client Scripts, and asynchronous/synchronous design patterns.
• Extensive hands-on experience with ServiceNow backend extensibility, including Script Includes, GlideSystem (gs), GlideAjax, RESTMessageV2, and the ServiceNow Table API.
• Senior-level experience with integrations across REST/SOAP APIs, MID Server orchestration, IntegrationHub flows, and webhook/event-driven architectures.
• Strong understanding of authentication and security models such as OAuth, Basic Auth, and Mutual TLS.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are highly desirable.

Nice To Have

• Experience working in multinational or large-scale enterprise environments.
• Exposure to Agile/Scrum methodologies and tools.
• Familiarity with additional ServiceNow modules (e.g., ITOM, CSM) is an advantage.
• Strong analytical thinking and problem-solving skills.
• Ability to drive innovation and continuous process improvement.

About HCLTech:

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Why Us?

• We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.
• We offer freedom and flexibility on the job, empowering our employees to make decisions.
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.
• We offer the opportunity to work with colleagues across the globe.
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.

If you have a valid disability certificate, Certificate of Disability in Force, please contact us.

Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.

• HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.