ServiceNow Solution Designer & Architect

HCLTech; As Catro Rúas; Presencial; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Virtual-first work environment

Global exposure

Career development opportunities

Flexible work arrangements

Diversity and inclusion

Descripción de la vacante

HCLTech is seeking a ServiceNow Solution Designer/Developer to shape and enhance ServiceNow solutions for global clients. The role blends business analysis, consulting, architecture, and hands-on development across ITSM, SecOps, HRSD, CMDB, and Asset Management.

You will translate requirements into scalable, secure implementations and guide stakeholders through best practices. Collaborate with architects and designers to deliver cohesive solutions, create detailed specifications, and drive

Formación

• Experience in requirements engineering and business process analysis.

Responsabilidades

• Review and analyze new business requests and enhancement requirements related to ServiceNow.
• Conduct requirements engineering in close partnership with business stakeholders to ensure alignment with organizational objectives.
• Evaluate, challenge, and optimize existing business processes for maximum efficiency and effectiveness.
• Act as a consultant and trusted advisor, guiding customers on ServiceNow best practices and platform capabilities.
• Design robust ServiceNow solutions adhering to platform standards and industry best practices.
• Collaborate closely with solution architects and internal designers to ensure cohesive and scalable solution delivery.
• Develop detailed user stories and technical specifications to guide development efforts.
• Design and implement integrations between ServiceNow and external enterprise systems, ensuring secure and reliable data exchange.
• Lead technical implementation, including platform development, configuration, and administration.
• Drive continuous improvement across ITSM, SecOps, CMDB, and Asset Management modules.
• Configure and develop platform components based on business and technical requirements.
• Support ongoing ServiceNow platform optimization through high-quality design, implementation, and documentation.

Conocimientos

Requirements engineering

Consulting mindset

Communication

ServiceNow administration

Solution design

JavaScript

REST/SOAP integrations

OAuth / Mutual TLS

Stakeholder management

Educación

ServiceNow certifications

Herramientas

Script Includes

GlideRecord

Client Scripts

RESTMessageV2

Table API

MID Server orchestration

IntegrationHub

Descripción del empleo

HCLTech is seeking a ServiceNow Solution Designer/Developer to shape and enhance ServiceNow solutions for global clients. The role blends business analysis, consulting, architecture, and hands-on development across ITSM, SecOps, HRSD, CMDB, and Asset Management.

You will translate requirements into scalable, secure implementations and guide stakeholders through best practices. Collaborate with architects and designers to deliver cohesive solutions, create detailed specifications, and drive