ServiceNow Quality Assurance Specialist

SD Worx Spain; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Private medical insurance

Laptop provided

Workation option

Descripción de la vacante

SD Worx Spain is seeking a skilled ServiceNow QA Specialist to join our team in Madrid. You will ensure the quality and performance of ServiceNow implementations, collaborating with developers, analysts and product owners in a dynamic, international environment.

We value a strong background in ServiceNow, ITIL processes, and Agile practices, with 3-5 years in QA/Testing. The role offers comprehensive training and development within a supportive company culture.

Formación

• Degree in IT/IT related fields or equal by experience.
• 3-5 years of experience in QA/Testing roles, particularly with ServiceNow Projects.
• Excellent analytical, communication and problem-solving skills.
• Experience in working in Agile squads; international environment is a plus.
• Attention to detail for identifying and documenting bugs.
• ITIL framework understanding & experience in ITSM processes and workflows.
• Being a team player and flexible.
• Excellent English communication skills (verbal and writing).
• Proactive and can-do attitude.

Responsabilidades

• Understand business and functional requirements for ServiceNow.
• Collaborate with stakeholders, developers, functional teams, Support Squad, Product and Business Owners.
• Create test strategies, plans, and cases for various modules such as Incident Management, Change Management, Asset Management, etc.
• Define test scenarios for workflows, integrations, and customizations.
• Perform functional, integration, regression, and performance testing. Generate testing reports and and maintain test documentation.
• Validate ServiceNow modules, custom scripts, and APIs.
• Test upgrades and patches to ensure smooth platform updates.
• Identify, document, and track defects and work closely with developers to ensure they are resolved.
• Assessing readiness to deploy each release.
• Creating complex reports and dashboards to meet business requirements.
• Taking ownership and doing close follow up on project/s assigned, ensuring targets are met.

Conocimientos

Analytical skills

Communication skills

Problem-solving

Agile experience

English proficiency

Educación

Degree in IT/IT related fields

Herramientas

ServiceNow

Descripción del empleo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.

About the role:

We are seeking a skilled ServiceNow QA Specialist to join our dynamic team. You will be responsible for ensuring the functionality, performance, and quality of ServiceNow implementations and enhancements. The ideal candidate should have a strong background in ServiceNow platform, a deep understanding of software development principles, and excellent problem-solving skills. You will be working in close collaboration with the Developers, Functional Analysts and Product Owners.

We are open to candidates based in:

With offices in Málaga, Granada, Valencia, Madrid, and Barcelona, we're not limiting our search to these locations. If you're based elsewhere in Spain, we'd still love to hear from you.

Which tasks can you expect?

• Understand business and functional requirements for ServiceNow.
• Collaborate with stakeholders, developers, functional teams, Support Squad, Product and Business Owners.
• Create test strategies, plans, and cases for various modules such as Incident Management, Change Management, Asset Management, etc.
• Define test scenarios for workflows, integrations, and customizations.
• Perform functional, integration, regression, and performance testing. Generate testing reports and and maintain test documentation.
• Validate ServiceNow modules, custom scripts, and APIs.
• Test upgrades and patches to ensure smooth platform updates.
• Identify, document, and track defects and work closely with developers to ensure they are resolved.
• Assessing readiness to deploy each release.
• Creating complex reports and dashboards to meet business requirements.
• Taking ownership and doing close follow up on project/s assigned, ensuring targets are met.

What do you have to offer?

• Degree in IT/IT related fields or equal by experience.
• 3-5 years of experience in QA/Testing roles, particularly with ServiceNow Projects.
• Excellent analytical, communication and problem-solving skills.
• Experience in working in Agile squads. Working in international environment is considered as a plus.
• Attention to detail for identifying and documenting bugs.
• ITIL framework understanding & experience in ITSM processes and workflows.
• Being a team player and flexible.
• Excellent English communication skills (verbal and writing).
• Proactive and can-do attitude.

What do we have to offer?

Comprehensive training and development programs.

Private medical insurance 100% covered by SD Worx

18 hours for personal matters

Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

Cobee flexible retribution options: meals, transportation, etc.

Laptop and equipment provided

Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)

Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

All hiring decisions are made based on skills, experience and role‑related qualifications.