ServiceNow ITSM Business Analyst - Hybrid & Impactful

NTT DATA, Inc.; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a ServiceNow Business Analyst (ITSM specialism) in Madrid to bridge business requirements with technical delivery and help shape product roadmaps within the ServiceNow practice.

You will elicit, translate, and manage requirements, write development-ready user stories, and support testing and release sign-off across ITSM ITOM ITAM and SAM domains in a fast-paced agile environment.

Formación

• Proven BA experience in enterprise IT or digital transformation.
• Expertise in eliciting requirements, workshops, and stakeholder management across seniority levels.
• Experience writing high-quality user stories and acceptance criteria for agile teams.
• Ability to coordinate testing activities, UAT, and sign-off processes.
• Excellent communication and documentation skills translating complex needs into clear requirements.

Responsabilidades

• Lead workshops to elicit and validate requirements before development.
• Translate requirements into development-ready user stories with acceptance criteria.
• Maintain product backlog and prioritize stories with the Product Owner.
• Support Sprint Intake reviews with detailed stories.
• Coordinate functional testing and UAT and ensure traceability to requirements.
• Collaborate with QA and business stakeholders for sign-off.
• Document scope changes, risks, and dependencies; escalate when needed.
• Contribute to release readouts and continuous improvement.
• Refine ITSM/ITOM/ITAM/SAM roadmap context for demand.
• Translate ITIL-aligned processes into ServiceNow configurations.
• Engage with IT operations to identify pain points for platform improvements.

Conocimientos

Requirements elicitation

Workshop facilitation

Stakeholder management

User stories / acceptance criteria

Testing support / UAT

Communication skills

Agile delivery

Herramientas

Jira

Azure DevOps

ServiceNow

Descripción del empleo

NTT DATA is seeking a ServiceNow Business Analyst (ITSM specialism) in Madrid to bridge business requirements with technical delivery and help shape product roadmaps within the ServiceNow practice.

You will elicit, translate, and manage requirements, write development-ready user stories, and support testing and release sign-off across ITSM ITOM ITAM and SAM domains in a fast-paced agile environment.