ServiceNow Business Analyst: HRSD

NTT DATA, Inc.; Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. in Madrid is seeking a ServiceNow Business Analyst with HRSD specialization to translate business needs into deliverable requirements across the full lifecycle, from stakeholder workshops to development story creation and release sign-off.

You will bridge business stakeholders and the delivery team, ensure alignment with the product roadmap, coordinate functional testing and UAT, and help maintain a clear backlog for the product domain.

Formación

• Gathering, translating, and managing business requirements through the full delivery lifecycle.

Responsabilidades

• Lead and facilitate workshops with business stakeholders to elicit, capture, and validate requirements.
• Translate business requirements into clearly written, development-ready user stories, acceptance criteria, and process maps.
• Own and maintain the requirements backlog for the product domain, keeping stories refined and ready for sprint intake.
• Coordinate and actively participate in functional testing and UAT, validating that developed functionality meets acceptance criteria.

Descripción del empleo

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Overview

The ServiceNow Business Analyst (HRSD specialism) is a key member of the NTT DATA ServiceNow Practice, embedded within a product domain and working closely with the Product Owner, Delivery Manager, and development team. The role is responsible for gathering, translating, and managing business requirements through the full delivery lifecycle — from stakeholder workshops through to development story creation, testing coordination, and release sign-off.

The BA acts as the bridge between business stakeholders and technical delivery, ensuring that what is built accurately reflects the outcomes the business needs and aligns to the product roadmap. Although domain-aligned, the BA is part of a shared pool and may support other capability areas when capacity requires.

Key Responsibilities

• Lead and facilitate workshops with business stakeholders to elicit, capture, and validate requirements, ensuring outcomes and objectives are clearly understood before entering the development pipeline.
• Translate business requirements into clearly written, development-ready user stories, acceptance criteria, and process maps in line with the agreed product roadmap.
• Own and maintain the requirements backlog for the product domain, keeping stories refined, prioritised, and ready for sprint intake in collaboration with the Product Owner.
• Support the Sprint Intake Review by ensuring stories are sufficiently detailed and acceptance criteria are agreed before development begins.
• Coordinate and actively participate in functional testing and UAT, validating that developed functionality meets the defined acceptance criteria and business outcome.