ServiceNow Senior Project Manager

CoreX Corp; Vitoria; Híbrido; EUR 44.000 - 63.000; Jornada completa

Descripción de la vacante

CoreX Corp is seeking a ServiceNow Senior Project Manager to lead end-to-end implementations from concept through delivery in a hybrid Guadalajara-based role. You will drive scope, timeline, budget, and quality while coordinating cross-functional teams across multiple locations.

You will mentor junior members, improve delivery frameworks, and assist with scoping and proposals for pre-sales activities, leveraging proven PM and ServiceNow skills.

Formación

• Experience managing ServiceNow or similar enterprise SaaS implementations.
• Familiarity with ITSM/ITOM/CSM modules or equivalents.
• Certifications such as PMP/PRINCE2/Agile-Scrum and ServiceNow certifications are preferred.
• Bachelor’s degree in Business, Engineering, Information Technology, or related field.

Responsabilidades

• Lead end-to-end ServiceNow implementation and transformation projects, ensuring scope, timeline, budget, and quality.
• Coordinate cross-functional teams and manage stakeholders.
• Mentor junior team members and contribute to delivery framework improvements.
• Support pre-sales activities such as scoping and proposal development.

Conocimientos

Project management

Expediting

Inspection

Logistics management

Stakeholder management

English proficiency

Spanish knowledge

Educación

Bachelor's degree in Business/Engineering/IT

Herramientas

ServiceNow

MS Project

Jira

Descripción del empleo

Company Description

CoreX Corp is a global consultancy founded in 2023 by pioneers of the ServiceNow ecosystem, focused on making enterprise transformation feel like momentum rather than friction. The company helps organizations unlock the full potential of the Now Platform by combining deep domain expertise, practical functional insight, and context-aware automation. With roots in the ServiceNow ecosystem since 2009, including former ServiceNow executives, CoreX offers one of the most experienced ServiceNow teams in the market. The team brings extensive industry knowledge across sectors, tailoring solutions that drive impact, ensure compliance, and optimize outcomes. CoreX holds over 449 ServiceNow certifications and is committed to delivering enterprise-wide transformation for its clients.

Role Description

The ServiceNow Senior Project Manager is a full-time hybrid role based in the Guadalajara, Mexico Metropolitan Area, with flexibility for partial work from home. This role is responsible for leading end-to-end ServiceNow implementation and transformation projects, ensuring scope, timeline, budget, and quality goals are met. The Senior Project Manager will coordinate cross-functional teams, manage stakeholders, and oversee project governance, risk management, and status reporting. Day-to-day activities include planning and tracking project milestones, facilitating workshops, aligning technical delivery with business requirements, and driving issue resolution. The role also involves mentoring junior team members, contributing to continuous improvement of project delivery frameworks, and supporting pre-sales activities such as scoping and proposal development.

Qualifications

• Candidates should possess strong Project Management skills, including project planning, execution, risk management, and stakeholder communication.
• Candidates should possess Expeditor and Expediting skills to drive timely delivery of tasks, manage dependencies, and remove blockers across teams.
• Candidates should possess Inspection skills to validate deliverables, ensure compliance with requirements, and maintain quality standards.
• Candidates should possess Logistics Management skills to coordinate resources, schedules, and activities across multiple workstreams and locations.
• Extensive experience managing ServiceNow or similar enterprise SaaS implementation projects, preferably in a consulting environment.
• Strong understanding of the ServiceNow platform and common modules (e.g., ITSM, ITOM, CSM, HRSD, or similar), with the ability to translate business needs into technical outcomes.
• Proven ability to lead cross-functional, multicultural teams and manage executive-level stakeholders.
• Excellent communication, negotiation, and presentation skills in English; proficiency in Spanish is highly beneficial.
• Relevant certifications such as PMP, PRINCE2, Agile/Scrum, and ServiceNow certifications (e.g., CSA, CAD, ITSM) are preferred.
• Bachelor’s degree in Business, Engineering, Information Technology, or related field,