Engagement Manager

Theron Solutions; Madrid; On-site; EUR 70,000 - 90,000; Full time

Job summary

Theron Solutions is seeking an experienced Project Manager to serve as the single point of contact between clients and delivery teams. You will manage the rollout of the NCCI and NCCA Platforms across multiple markets, ensuring project deliverables meet timelines and expectations.

With over 10 years of experience in project or engagement management and a strong background in life sciences or pharma, you will lead cross-functional teams and ensure high levels of client satisfaction and governance.

Qualifications

• 10+ years of experience in project or engagement management.
• Background in life sciences, pharma, or enterprise SaaS delivery.
• Proficient in managing cross-functional teams across global time zones.
• Strong understanding of content platforms, tagging, and modular workflows.
• Excellent stakeholder communication and problem-solving skills.

Responsibilities

• Serve as the single point of contact between client and delivery teams.
• Manage rollout of NCCI and NCCA Platforms across multiple markets.
• Oversee training delivery, certification, and post-training support.
• Ensure technical and premium support meet SLA timelines.
• Track milestone-based deliverables and handle risk or issue escalation.

Skills

Project Management

Stakeholder Communication

Problem Solving

Cross-functional Team Management

Content Management Systems

Tools

ITSM Platforms

Veeva PromoMats

Job description

• Serve as the single point of contact between my client and the delivery teams.
• Manage the rollout of the NCCI and NCCA Platforms across multiple markets.
• Oversee training delivery, certification, and post-training support activities.
• Ensure technical and premium support meet SLA timelines and expectations.
• Coordinate with stakeholders for approvals, documentation, and reporting.
• Track milestone-based deliverables and handle risk or issue escalation.
• Monitor AI/ML model updates and Veeva integration maintenance tasks.
• Facilitate knowledge transfer and content repurposing activities.
• Manage onsite workshop planning, logistics, and budget compliance.
• Lead regular project reviews with my client and internal teams.

Must Have

• 10+ years of experience in project or engagement management.
• Background in life sciences, pharma, or enterprise SaaS delivery.
• Proficient in managing cross-functional teams across global time zones.
• Strong understanding of content platforms, tagging, and modular workflows.
• Familiarity with Veeva PromoMats and content management systems.
• Excellent stakeholder communication and problem-solving skills.
• Skilled in using ITSM platforms and monitoring SLAs.
• Capable of handling travel coordination and expense processes.
• Committed to consistent governance, scaling, and client satisfaction.

Our client is an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, age, disability, sexual orientation, gender identity, marital status, military service, genetic information, or any other status protected by law.