Service Project Specialist (Fixed Term Contract)

BlackBerry Inc.; Comunidad de Madrid; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lunch Allowance

Home Office Flexibility

Company Mobile Phone

Employee Parking

Learning & Training

Career Development

Flexible Work Practices

Wellbeing Program

Descripción de la vacante

ABB in Spain (Madrid) seeks a Service Business Process Manager to coordinate project activities, support Business Process Owners and Installed Base Managers, and ensure on-time, on-budget delivery in a hybrid work model.

You will perform performance analysis, manage data across ServIS and Salesforce, and improve data quality with PowerBI and Excel, collaborating with global teams to optimize sales and service strategies.

Formación

• Bachelor's degree in a technical field with data analysis focus.
• Knowledge of ServIS and Salesforce platforms.
• Understanding of the Critical Power business domain is a plus.
• Minimum 1 year of experience in a similar role.

Responsabilidades

• Coordinate project activities and support managers in execution.
• Analyze performance and ensure on-time, on-budget delivery.
• Gather data with factories and service units globally for uploads.
• Assist UAT and data quality improvements across systems.

Conocimientos

Data Analysis

PowerBI

Excel

Salesforce

ServIS

English

Project Coordination

Educación

Bachelor's degree in a technical field

Herramientas

ServIS

Salesforce

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Business Process Manager__Your Role and ResponsibilitiesIn this role, you will have the opportunity to coordinate certain aspects of a project. Each day, you will support Business Process Manager, Business Process Owners and Installed Base Managers in management and execution of project activities. You will also showcase your expertise by ensuring on-time and on-budget delivery.In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.- Work model: #LI-hybridThis role is contributing to the Critical Power Business Globally with specific attention to Spain for some topics. Main stakeholders are BPO and Installed base manager.You will be mainly accountable for:Conduct performance analysis comparing planned versus actual project outcomesEnsure documentation accuracy and consistency in accordance with assigned tasks and customer-agreed proceduresGather Installed Base data by liaising with factories and local service units globallyAnalyze collected data and prepare comprehensive data uploads to ABB's ServIS Installed Base Management applicationAutomate the conversion process of Work Reports into ServIS and Service Contracts into SalesforceMonitor and enhance Installed Base data quality using PowerBI dashboardsAnalyze data flow between ServIS and Salesforce to identify improvements in sales and service strategiesPrepare and support User Acceptance Testing (UAT) for Salesforce implementation across project scope countriesOur Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the RoleBachelor's degree in technical field with specialization in Data Analysis and ResearchKnowledge of ServIS and Salesforce platformsUnderstanding of the Critical Power business domainMinimum 1 year of experience in a similar roleStrong data analysis capabilitiesFluent English (written and spoken)Proficient in Microsoft Office Suite, particularly Excel, and solid experience with PowerBITeam player mentality with strong self-organization and time management skillsAnalytical mindset with demonstrated ability to work effectively with dataWhat’s in it for you?We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.BenefitsFrom well-being to retirement, ABB offers benefits that support every stage of your career. Depending on the location, some may include:️ Lunch Allowance / Cantine: Enjoy subsidized meals or canteen access depending on your location. Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options. Company Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls.️ Employee Parking: We’ve got employee parking so you can start your day stress-free! Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal. Employee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company. Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career. Career Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges! Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life. Wellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body.More about usElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrificationABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.comAt ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.Call to ActionGuide the future. This is where innovation accelerates, industries are reimagined, and your impact powers the world ahead. Run What Runs the World.#ABBCareers#RunwithABB#RunwhatrunstheworldBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.