Service Manager IT/OT

Capitole; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training budget

Gym access

Team events

Football club sponsorship

Tech communities

Descripción de la vacante

Capitole Consulting is seeking a Service Manager IT/OT in Madrid, classified as hybrid (3 days onsite). You will govern IT and OT services, ensuring operational excellence and alignment with business objectives in a complex technology environment.

Responsibilities include incident leadership, vendor governance, SLAs and KPI management, plus driving continuous improvement and automation across multi-vendor cloud and on-premise environments. Fluency in English is required.

Formación

• 5+ years of experience in IT Service Management.
• Experience managing vendors in multi-vendor environments.
• Experience with ITIL processes and ServiceNow.
• Cloud environments (Azure, OCI or similar).
• Fluent in English.

Responsabilidades

• Leading IT/OT service governance and lifecycle management.
• Monitoring and improving SLAs, KPIs and operational performance.
• Managing strategic technology vendors and service providers.
• Acting as Incident Manager during critical situations.
• Driving continuous improvement, automation and operational efficiency initiatives.

Conocimientos

ITSM

Vendor management

ITIL

Incident leadership

Continuous improvement

Herramientas

ServiceNow

Azure

OCI

Descripción del empleo

We are looking for a Service Manager IT/OT

Madrid – Hybrid (3 days onsite)

At Capitole Consulting, we are supporting one of our clients operating in a complex enterprise technology environment with a strong focus on IT operations, service governance, and infrastructure transformation.

For this challenge, we are looking for a Service Manager IT/OT with experience in ITSM, ITIL, ServiceNow, Infrastructure Services, Cloud Environments and Vendor Management.

What is the challenge?

You will be responsible for governing and evolving critical IT and OT services, ensuring operational excellence, service quality and alignment with business objectives. This role combines service management, incident leadership, vendor governance and continuous improvement initiatives across a complex technology landscape.

• Leading IT/OT service governance and lifecycle management.
• Monitoring and improving SLAs, KPIs and operational performance.
• Managing strategic technology vendors and service providers.
• Acting as Incident Manager during critical situations.
• Driving continuous improvement, automation and operational efficiency initiatives.

What are we looking for?

• 5+ years of experience in IT Service Management
• Strong experience managing vendors in multivendor environments
• Experience with ITIL processes and ServiceNow
• Cloud environments (Azure, OCI or similar)
• Fluent in English!

Nice to have:

• OT / Industrial environments experience
• AIOps, Observability or DEX knowledge

Why join Capitole?

• €1,200 per year for training.
• Access to +10K gyms across Spain through Wellhub.
• Team buildings and afterworks every two months.
• We sponsor our own football team if you want to join.
• Internal technology communities to keep growing together.

Are you ready to take on this challenge?

The employee will adhere to Information Security policies. They will have access to confidential information related to Capitole and the project and must comply with internal company and client policies, including NDA requirements.