Service Desk Technician

Applus+ IDIADA; Tarragona; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Applus+ IDIADA busca un Técnico de Service Desk para ofrecer soporte de primera y segunda línea a empleados de la organización. Este rol resuelve incidencias, gestiona solicitudes y mantiene una experiencia de usuario de alta calidad, con soporte en Windows, Microsoft 365 y dispositivos.

Se exige al menos 1 año de experiencia, una titulación ASIR/ASIX o equivalente y conocimientos ITIL. Se valora inglés fluido, orientación al cliente y atención al detalle.

Qualifications

• 1 year of experience in IT Service Desk or similar.
• ASIR or ASIX technician qualification.
• Good command of English (written and spoken).
• ITIL Foundation knowledge is a plus.
• Strong communication and documentation skills.
• Team-oriented with a collaborative approach.
• Basic knowledge of Linux environments desirable.

Responsibilities

• Provide first- and second-line technical support via ticketing, phone, email, remote assistance, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, OS, and application issues.
• Manage incidents and service requests per ITSM processes and SLAs.
• Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows environments, Microsoft 365, and corporate apps.
• Troubleshoot network connectivity, VPN, and remote access issues.
• Support and administer mobile devices through MDM platforms.
• Assist with user account management and access permissions.
• Create and maintain technical documentation and user guides.
• Monitor recurring issues and identify process improvements.
• Ensure high customer satisfaction through effective communication.

Skills

English proficiency

Customer service

Documentation

Teamwork

Linux basics

ITIL knowledge

Education

ASIR/ASIX technician qualification

Job description

Shaping the Future of Automotive Engineering

Applus+ IDIADA is a global leader in automotive engineering, offering a dynamic and rewarding career opportunity for professionals passionate about shaping the future of mobility. As a TOP Employer certified company with over 3500 professionals from more than 24 countries, we provide a diverse and inclusive work environment that fosters innovation and growth with colleagues from over 55 nationalities contributing to a safer, more efficient, and sustainable vehicles.

Why join us?

Enjoy a highly flexible hybrid work model in a company that takes care of the employees’ wellbeing, offering work-life balance benefits such as subsidized canteen, free language courses, transport and coaching services.

Join a company that has a deep commitment to sustainability and push yourself to reach your full potential in a dynamic and challenging setting that values innovation and expertise.

Descripción del empleo

The IT Service Desk Technician is responsible for providing first-line and second-line technical support to employees across the organization. This role focuses on incident resolution, service request fulfillment, end-user support, device management, and ensuring a high-quality customer experience. The technician will troubleshoot hardware, software, network, and mobility-related issues while maintaining accurate documentation and adhering to IT service management processes.

Key Responsibilities

• Provide timely and professional technical support to end users via ticketing systems, phone, email, remote assistance, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and application issues.
• Manage incidents and service requests in accordance with established IT Service Management (ITSM) processes and service level agreements (SLAs).
• Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Microsoft Windows environments, Microsoft 365 applications, and corporate business applications.
• Troubleshoot network connectivity issues, including TCP/IP, LAN/WAN, Wi-Fi, VPN, and remote access solutions.
• Support and administer mobile devices through Mobile Device Management (MDM) platforms.
• Assist with user account management, access permissions, password resets, and identity-related requests.
• Create and maintain technical documentation, knowledge base articles, and user guides.

• Monitor recurring issues and proactively identify opportunities for process and service improvement.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

Requisitos

• Minimum 1 year of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.
• Technician in Network Systems Administration (ASIR or ASIX) or an equivalent technical qualification
• Good command of English, both written and spoken, with the ability to communicate effectively with end users in an international environment.

Información adicional

• ITIL Foundation certification or knowledge of IT Service Management best practices.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong attention to detail and documentation practices.
• Team-oriented with a collaborative approach.
• Basic knowledge of Linux environments is desirable.

Applus IDIADA is committed to equality, diversity and inclusion. We don't put limits on you, so don't put limits on yourself either. There is a place for everyone.