Service Desk Agent

devicenow; Barcelona; Híbrido; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Career opportunities

Onboarding training

Flexible benefits

Health insurance

Descripción de la vacante

devicenow in Barcelona is seeking a Service Desk professional to provide first-level IT support, resolve incidents and service requests within SLA, and help keep users productive.

You will work in a hybrid setup, communicate clearly in English, and collaborate with the Service Delivery Manager to improve processes, documentation, and automation opportunities.

Formación

• Experience in IT Service Desk / Helpdesk environment.
• Strong communication skills, reliability, and ability to support operational coordination with Service Delivery Manager.
• Excellent communication skills English.

Responsabilidades

• Handle incidents and requests via ticketing system, ensuring correct prioritization and categorization.
• Identify recurring issues and proactively propose improvements or automation opportunities.
• Maintain clean ticket documentation and contribute to reporting, knowledge base, and continuous service improvements.

Conocimientos

IT Service Desk

Communication

English

Descripción del empleo

About Us

devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

Job ID

20061

Location

Barcelona, Spain, Hybrid

Contract

Permanent, Full-time

About Us

devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

• In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.

Your role in the team

As a Service Desk you provide first-level IT support to end users by resolving incidents and service requests within SLA.

Your Responsibilities

• Handle incidents and requests via ticketing system, ensuring correct prioritization and categorization.
• Identify recurring issues and proactively propose improvements or automation opportunities.
• Maintain clean ticket documentation and contribute to reporting, knowledge base, and continuous service improvements.

What We Expect From You

• Experience in IT Service Desk / Helpdesk environment.
• Strong communication skills, reliability, and ability to support operational coordination with Service Delivery Manager.
• Excellent communication skills English.

What Devicenow Can Offer You

• Be part of a rapidly expanding industry and take advantage of unique career opportunities.
• Investment in your growth and skill acquisition through comprehensive onboarding, training, and career advancement opportunities.
• Flexible hybrid working model – work from home or office, visit our offices around the world.
• Enjoy a competitive salary package.
• Regular team and company social events.
• Flexible benefits package: choose between meal vouchers, a Wellhub membership, or a combination of both.
• Optional private health insurance through tax-efficient payroll deductions (salary sacrifice).