Service Delivery Manager/ Project Manager

devicenow; Barcelona; Híbrido; EUR 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid working model

Competitive salary package

Supplementary health insurance

EdenRed benefit

Urbansportsclub membership

Modern central downtown office

Descripción de la vacante

devicenow in Barcelona is seeking a Service Delivery Manager / Project Manager to coordinate customer requests, monitor service performance, and ensure high quality across projects.

You will work with an international team, communicate clearly in English, and build strong client relationships while helping to drive improvements in processes and service delivery.

Formación

• 2+ years of experience in Service Delivery Management and/or Customer Project Management.
• Excellent verbal and written communication skills in English.
• Initial experience or strong interest in project management, service delivery, or customer-facing roles.
• Good organizational skills and the ability to manage multiple tasks and priorities.
• Proactive mindset with a willingness to learn and take ownership of assigned tasks.
• Customer-focused attitude and strong interpersonal skills.
• Ability to work effectively in an international team environment.
• German and/or Spanish language skills are considered a strong advantage.

Responsabilidades

• Act as a first-point-of-contact for customer contact for operational and project-related topics
• Own the service delivery performance to ensure quality, efficiency, and customer satisfaction
• Identify opportunities for process and service improvements
• Lead project transitions and contribute to a smooth handover into BAU operations
• Coordinate with internal teams to resolve operational issues and ensure timely follow-up
• Prepare service reports, project updates, and customer presentations
• Maintain documentation and track customer feedback and action items
• Provide day-to-day support to customers throughout their service lifecycle

Conocimientos

Service Delivery Management

Project Management

English Proficiency

Customer-Facing

Team Collaboration

Descripción del empleo

About Us

devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry - the only thing missing is you!

Job ID

19790

Location

Barcelona, Spain, Hybrid

Contract

Permanent, full-time

About Us

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

• In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.

Your role in the team

As a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships.

Your Responsibilities

• Act as a first-point-of - contact for customer contact for operational and project-related topics
• Owe the service delivery performance to ensure quality, efficiency, and customer satisfaction
• Identify opportunities for process and service improvements
• Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations
• Coordinate with internal teams to resolve operational issues and ensure timely follow-up
• Prepare service reports, project updates, and customer presentations
• Maintain documentation and track customer feedback and action items
• Provide day-to-day support to customers throughout their service lifecycle

What We Expect From You

• 2+ years of experience in Service Delivery Management and/or Customer Project Management
• Excellent verbal and written communication skills in English
• Initial experience or strong interest in project management, service delivery, or customer-facing roles
• Good organizational skills and the ability to manage multiple tasks and priorities
• Proactive mindset with a willingness to learn and take ownership of assigned tasks
• Customer-focused attitude and strong interpersonal skills
• Ability to work effectively in an international team environment
• German and/or Spanish language skills are considered a strong advantage

What Devicenow Can Offer You

• Be part of a rapidly expanding industry and take advantage of unique career opportunities.
• Investment in your development through comprehensive onboarding, training, and career advancement opportunities.
• Flexible hybrid working model- work from home or office, and visit our offices around the world.
• Enjoy a competitive salary package.
• Supplementary health insurance.
• Access to EdenRed benefit.
• Urbansportsclub membership.
• Modern office in a central downtown location.
• Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
• Regular team and company social events.
• A dynamic, supportive, and international team environment that values growth and collaboration.