Service Delivery Manager

Indra Group; Comunidad de Madrid; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Autonomy and flexibility

Career development plan

Open and transparent environment

Continuous learning

Employee discounts

Job summary

Indra Group is seeking a Service Delivery Manager based in Madrid to lead IT service delivery activities across national and international projects. You will ensure service levels, coordinate IT operations, and drive continuous improvement within IT service delivery frameworks.

The role requires 5+ years in operational leadership and ITSM, with strong ITIL knowledge and experience in JIRA and Remedy ITSM, and a high level of English.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Engineering, or related technological field.
• More than 5 years of experience in operational leadership and IT service management positions.
• Proven expertise in ITSM methodologies and service management best practices.
• Experience working with JIRA and Remedy ITSM.
• Strong knowledge of ITIL frameworks.
• High level of English.

Responsibilities

• Lead and coordinate IT service delivery activities, ensuring compliance with service levels and operational objectives.
• Monitor, manage, and improve service performance in critical and international environments.
• Coordinate activities with internal teams and stakeholders to ensure efficient service operations.
• Manage incidents, requests, and service processes following ITSM best practices.
• Drive continuous improvement initiatives and support service governance activities.

Skills

IT service mgmt

Operational leadership

ITIL

English

Education

Bachelors in Eng

Tools

JIRA

Remedy ITSM

Job description

Service Delivery Manager

Madrid, ES

Rol: E I

At Indra Group, we develop space technology for the missions of the future.

We drive satellite, Earth observation, communications, and space defense programs, participating in projects that push the boundaries of technological innovation and knowledge.

Join our team working on national and international projects!

We are looking for a Service Delivery Manager with experience in IT service management, operational leadership, and service delivery in critical or international environments to join projects focused on ensuring service excellence, coordinating IT operations, and driving continuous improvement within IT service delivery frameworks.

What will you do?

• Lead and coordinate IT service delivery activities, ensuring compliance with service levels and operational objectives.
• Monitor, manage, and improve service performance in critical and international environments.
• Coordinate activities with internal teams and stakeholders to ensure efficient service operations.
• Manage incidents, requests, and service processes following ITSM best practices.
• Drive continuous improvement initiatives and support service governance activities.

What are we looking for?

Don't worry if you don't meet 100% of the requirements. We encourage you to apply, learn more about our opportunity, and show us what you can bring to the team.

• Bachelor's degree in Telecommunications Engineering, Computer Engineering, or a related technological field.
• More than 5 years of experience in operational leadership and IT service management positions.
• Proven expertise in ITSM methodologies and service management best practices.
• Experience working with JIRA and Remedy ITSM.
• Strong knowledge of ITIL frameworks.
• High level of English.

What do we offer?

• Work with cutting-edge technologies on projects with both national and international impact.
• A career plan tailored to you: Designed to support your professional growth and development.
• Autonomy and flexibility: Freedom to organize your work, with a healthy work-life balance adapted to your needs.
• Stability and long-term opportunities: Join a leading company with more than 60,000 professionals and strong financial stability.
• Open and transparent work environment: Enjoy direct communication with managers and colleagues in a collaborative setting.
• Continuous learning: Access training through Open University and Udemy for Business (more than 6,000 courses available).
• Employee discounts and benefits: Enjoy special offers on gyms, restaurants, retail stores, leisure activities, and much more.

What does our recruitment process look like?

• Profile review: We assess your experience and skills to determine your fit for the role.
• Initial phone conversation (5–10 minutes): If you receive a call from an unknown number, it may be us! A brief conversation to get to know you and answer any questions.
• Talent Acquisition interview: An opportunity for you to get to know us better—our values, career model, skills framework, and culture—while we explore whether there's a mutual fit.
• Technical interview: Meet the team, learn more about the project and day-to-day responsibilities, and discuss your technical expertise. Short assessments in English and competencies may also be conducted if required.
• Offer and onboarding: If everything goes well, you'll join our team and begin this exciting new chapter with us!

Estimated hiring process duration: 2–3 weeks.

As a company, we view equality as a cross-cutting principle and a driver of social change. We are committed to equal treatment and opportunities for all, non-discrimination, pay equity, and work-life balance.

This commitment is reflected in fostering respectful and inclusive workplaces where everyone is treated with dignity, can grow professionally, and has equal opportunities in recruitment, training, and career progression, free from discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.

INDRA is a Top Employer 2026! Join one of Spain's best employers, recognized for the outstanding conditions offered to its professionals and its comprehensive people management practices.