Service BDC Specialist: Drive Appointments & Growth

Cardinale Automotive Group; Abarán; Presencial; EUR 29.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Paid time off

401(k)

Paid training

Competitive base pay + bonuses

Employee discounts

Growth and advancement opportunities

Descripción de la vacante

Genesis Service BDC is seeking a motivated, customer-focused Service BDC Representative to join our team. You will handle inbound and outbound communications, schedule service appointments, and support the service department in driving customer retention and revenue growth.

The ideal candidate is organized, professional, results-driven, and comfortable working in a fast-paced, performance-based environment, with strong communication skills and experience using CRM systems.

Formación

• Previous BDC, call center, or automotive service experience preferred.
• Strong phone communication skills with a positive, professional tone.
• Excellent organizational and multitasking abilities.
• Basic computer skills and experience with CRM systems.
• Ability to work flexible hours, including some evenings and Saturdays if required.
• High school diploma or equivalent required.

Responsabilidades

• Answer inbound service calls, emails, texts, and online inquiries promptly and professionally.
• Schedule service appointments accurately and efficiently.
• Conduct outbound calls for appointment confirmations, follow-ups, recalls, declined services, and maintenance reminders.
• Re-engage lost or inactive service customers.
• Maintain detailed and accurate customer records in CRM and DMS systems.
• Meet or exceed daily, weekly, and monthly performance metrics (appointments set, show rate, etc.).
• Coordinate with service advisors and management to ensure seamless customer experience.
• Handle customer concerns and elevate when necessary.
• Follow dealership call scripts, processes, and compliance guidelines.

Conocimientos

Phone communication

Organization

CRM experience

Automotive service experience

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Genesis Service BDC is seeking a motivated, customer-focused Service BDC Representative to join our team. You will handle inbound and outbound communications, schedule service appointments, and support the service department in driving customer retention and revenue growth.

The ideal candidate is organized, professional, results-driven, and comfortable working in a fast-paced, performance-based environment, with strong communication skills and experience using CRM systems.