Strategic Finance Controller & Team Leader

Talantir; Barcelona; In loco; EUR 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Career development

Comprehensive training

Descrizione del lavoro

Talantir is seeking a Customer Support Team Leader in Barcelona to manage a bilingual team serving French and English customers. You will coach, monitor performance, and resolve escalated issues to deliver exceptional service.

The role requires French (C2) and English (B2) proficiency, leadership experience in customer support, and strong communication skills. A relocation package is offered to support your move to Barcelona.

Competenze

• Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal, is essential.
• Proven experience in a leadership role within a customer support environment.
• Excellent problem-solving abilities and a customer-focused mindset.

Mansioni

• Oversee a team of customer support representatives, ensuring delivery of exceptional service to French and English-speaking customers.
• Manage team performance, provide coaching and support, and resolve escalated customer issues.
• Coordinate with other departments to optimize processes and enhance customer experience.

Conoscenze

French (C2)

English (B2)

Leadership

Descrizione del lavoro

French Customer Support Team Leader, Barcelona, Spain

Customer Support Team Leader - Fluent in French (C2) and English (B2) - wanted in Barcelona.

Are you proficient in French and English with a passion for leadership? Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success!

Role Description:

As a Customer Support Team Leader, you will oversee a team of customer support representatives, ensuring the delivery of exceptional service to our French and English-speaking customers. Based in Barcelona, you will be responsible for managing team performance, providing coaching and support, and resolving escalated customer issues. Your role will involve coordinating with other departments to optimize processes and enhance the customer experience.

Requirements:

Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal, is essential.

Proven experience in a leadership role within a customer support environment. Strong communication and interpersonal skills, with the ability to motivate and inspire team members.

Excellent problem-solving abilities and a customer-focused mindset.

Flexibility to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

Competitive salary with an attractive relocation package.

Opportunity to work in the vibrant city of Barcelona, known for its culture, cuisine, and beautiful beaches.

Career development and growth opportunities within a supportive and collaborative environment.

Comprehensive training provided to enhance your leadership skills and industry knowledge.