Payment Systems Support Analyst

Ria Money Transfer; Madrid; On-site; EUR 42,000 - 56,000; Full time

Job summary

Ria Money Transfer is seeking a Payments Technical Support Specialist EMEA to oversee live operations of our payment services for partners across the EMEA region. You will handle API integrations, resolve incidences, and collaborate with developers, product teams and vendors.

The role requires a bachelor’s degree in a related field and 1–3 years in API integration or technical support, with strong English and Spanish communication and knowledge of regulatory environments.

Qualifications

• Bachelor degree in Computer Science, Information Technology, Data Science or related field.
• 1-3 years of experience in API integration, technical support, or similar.
• Experience in regulated financial/fintech environments is a plus.
• Knowledge of payment gateways and security standards is beneficial.
• Strong English and Spanish communication skills and stakeholder influence.

Responsibilities

• Provide first level support to existing partners by resolving incidences in a timely fashion.
• Detect anomalies & errors in the payment instructions delivery process.
• Monitors inbound/outbound global payments transactions flow.
• Resolve or escalate to additional functional teams as needed.
• API integration and maintenance.
• Develop comprehensive documentation for API configurations, workflows and troubleshooting steps.
• Ensure compliance with company security standards and regulatory requirements.
• Conduct functional and regression testing.
• Collaborate with developers, product teams and external vendors.
• Monitor support performance and create reports on integration status, issues and resolutions.

Skills

API integration

Technical support

Cross-functional collaboration

Regulatory/compliance awareness

English proficiency

Spanish proficiency

Education

Bachelor degree in Computer Science, Information Technology, Data Science or related field

Tools

Zendesk

Jira

Power BI

Postman

RESTful APIs

Job description

Join our Payments Operations Team and make a difference providing seamless support to our growing network of partners. We're looking for a self-motivated and innovative Payments Technical Support Specialist EMEA to join the team overseeing live operations of our Ria, Xe and Dandelion services in the EMEA region.

Key responsibilities include:

• Provide first level support to existing partners by resolving incidences in a timely fashion.
• Detect anomalies & errors in the payment instructions delivery process.
• Monitors inbound/outbound global payments transactions flow.
• Resolve or escape to additional functional teams.
• API Integration and maintenance.
• Develop comprehensive documentation for API configurations, workflows and troubleshooting steps.
• Ensure compliance with company security standards and regulatory requirements.
• Conduct functional and regression testing.
• Work closely with developers, product teams and external vendors.
• Monitor support performance and create reports on integration status, issues and resolutions.
• Bachelor degree in Computer Science, Information Technology, Data Science or related field.
• 1-3 years of experience in API integration, technical support, or similar.
• Experience in industries with complex regulatory, technical, or operational environments (Fintech, Money Transfer or Banking is a plus).
• Project management experience, familiar with financial accounting concepts
• Experience with API Integrations - Web Service, RESTful API, XML, JSON.
• In depth knowledge of Zendesk, Jira, Power BI is a plus.
• Understanding of programming languages (Java, Phyton, PHP).
• Knowledge of API testing tools (Postman, SoapUI)
• Communication and interpersonal skills, ability to influence and inform cross-functional and leadership teams.
• Experience with AI co-working tools (Claude, ChapGPT, NotebookLM) to transform processes is a plus.
• Excellent written and oral communication skills in English and Spanish, excellent people skills and ability to influence commercial and technical stakeholders.
• Experience with payment gateways, financial integrations, security protocols and compliance standards is a plus