Senior Technical Support Engineer – Life Sciences

TraceLink; Barcelona; Presencial; EUR 35.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

TraceLink employee benefits

Descripción de la vacante

TraceLink in Barcelona, Spain, is seeking a customer-facing technical support specialist to resolve complex TraceLink platform issues for life sciences customers. You will work with Product, Engineering and Quality Assurance to diagnose problems and document solutions for internal and external users.

Requires 3–5 years in technical support, strong communication, UNIX scripting, and experience with Java APIs and XML/EDI/CSV.

Formación

• 3-5 years in technical support and troubleshooting.
• Customer-first communication and attitude.
• Strong analytical skills and attention to detail.
• BS in Computer Science or similar information technology degree.
• Knowledge of UNIX, with a focus on scripting and parsing of data sets.
• Experience in working with Java APIs.
• Ability to read, parse and manipulate various technical formats including XML, EDI and CSV.
• Working knowledge of B2B technologies including AS2, SFTP, and Web Services.
• Experience with Supply chain software and knowledge of pharmaceutical industry preferred.

Responsabilidades

• Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
• Perform analysis and problem resolution activities.
• Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
• Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
• Create and review Knowledge Articles for both internal and external (customer) use.
• Participate in knowledge sharing and training as required.
• Participate in on-call rotations to support off-hour customer issues as well as software deployment activities.

Conocimientos

Technical support

Customer communication

Analytical skills

UNIX scripting

Java APIs

XML/EDI/CSV parsing

AS2/SFTP/Web Services

Supply chain software knowledge

Pharma industry knowledge

Educación

BS in Computer Science or equivalent

Herramientas

UNIX

Java APIs

XML/EDI/CSV parsing

AS2/SFTP/Web Services

Descripción del empleo

TraceLink in Barcelona, Spain, is seeking a customer-facing technical support specialist to resolve complex TraceLink platform issues for life sciences customers. You will work with Product, Engineering and Quality Assurance to diagnose problems and document solutions for internal and external users.

Requires 3–5 years in technical support, strong communication, UNIX scripting, and experience with Java APIs and XML/EDI/CSV.