Systems Analyst, Laboratory Applications

CTI Clinical Trial Services; Bilbao; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Tuition assistance

Job summary

CTI Clinical Trial Services is seeking a Systems Analyst, Laboratory Applications in Bilbao, Spain. You will manage routine activities for laboratory applications, install and support LIMS systems, and lead projects to on-time, on-budget completion.

You will work with users at all levels, develop reports, train end users, and ensure compliance with 21 CFR Part 11 and lab certifications. A strong background in LIMS, SQL, and LabWare is required.

Qualifications

• LIMS development, forms development, workflow management, and instrument integration.
• Able to work closely with system users at all levels.
• Ability to manage budgets and deliver on time.
• Excellent verbal and written communication skills.
• Effective interpersonal skills and customer satisfaction focus.
• Ability to prioritize, organize and multitask.
• Provide superior level of customer service.
• Demonstrated team-oriented problem solving.
• 5 years of experience managing Information Technology systems.
• Working experience with SQL and reporting systems.
• Bachelor’s degree or equivalent in Computer Science or Information Technology.
• Thorough understanding of LabWare LIMS.
• Experience in a help desk environment.

Responsibilities

• Manage routine activities and configuration related to all laboratory applications.
• Install, configure, maintain, and support assigned laboratory systems.
• Lead projects to completion on time and on budget.
• Provide high-level customer service, troubleshooting, reporting, and training on lab systems.
• Analyze issues reported by users and identify solutions.
• Train end users on new technologies and enhancements to laboratory systems.
• Perform disaster recovery testing and documentation.
• Maintain documentation per CTI SOPs including 21 CFR Part 11 validation and lab certifications.
• Identify areas where technology can improve laboratory processes and user productivity.
• Provide onsite support for computer systems, hardware, software, and telecoms.
• Procure and install new electronic devices; set up as required.
• Assist with implementing and supporting third party applications.
• Assist with testing and validation.
• Manage inventory of IT equipment and supplies while watching the budget.

Skills

LIMS development

SQL

LabWare LIMS

Reporting systems

Education

Bachelor’s degree in CS/IT

Tools

LabWare LIMS

Job description

Position:Systems Analyst, Laboratory Applications

Location: Bilbao, Spain

Job Id:346-22

# of Openings:1

What You’ll Do

• Manage the routine activities and configuration related to all laboratory applications
• Install, configure, maintain, and support assigned laboratory systems
• Effectively manage projects to completion on time and on budget
• Provide high-level customer service, promptly responding to end user requests for support, including troubleshooting, problem solving, report development, training, or system enhancements and correction testing
• Analyze issues and problems reported by users and identifies solutions
• Train end users on new technologies and enhancements to laboratory systems
• Perform disaster recovery testing and documentation
• Maintain necessary documentation as required by CTI SOPs, including those required for 21 CFR Part 11 validation compliance and lab certifications
• Proactively identify areas where technology can improve laboratory processes and end user productivity
• Provide onsite support to local CTI employees for computer system hardware, software, and telecommunications
• Procure and install all new electronic devices such as PCs; set up as required
• Assist with implementing and supporting third party applications
• Assist with testing and validation
• Manage inventory of IT equipment and supplies; replenish as needed, while aggressively watching the budget

What You Bring

• Working knowledge of LIMS development, forms development, workflow management, and instrument integration
• Able to work closely with system users with all levels of experience
• Ability to work within project budgets and complete deliverables in a timely manner
• Excellent verbal and written communication skills
• Effective interpersonal skills, including ability to promote teamwork and ensure high degree of internal and external customer satisfaction
• Ability to develop, prioritize, organize, and manage multiple tasks
• Ability to provide superior level of customer service
• Demonstrated ability to operate in a team environment
• Excellent problem-solving skills
• 5 years of experience managing Information Technology systems
• Working experience with SQL and reporting systems
• Bachelor’s degree or equivalent in Computer Science or Information Technology
• Thorough and current understanding of LabWare LIMS Management.
• Experience in a help desk environment

Why CTI?

At CTI, we recognize that our people are what make our company successful. Our work moves medicine forward.

For that reason, we treat our team members with the respect they deserve, and our numbers show it:

• We support career progression – We Believe in promoting from within and we have a structured mentoring program and program for recent graduates to provide the support employees need to move forward
• We value education and training – We provide tuition assistance, partner with universities and colleges to create programs in our field, and have a dedicated training department
• We value our people - We have never had a layoff in our three decade history and we guaranteed full pay for our employees during the COVID-19 shut-down regardless of the number of hours worked. We support a work-life balance and the importance of time with family by offering generous vacation time, a hybrid work from home schedule, and paid parental leave.
• We think globally and act locally – With employees across 60 countries, we have global reach but maintain culture and connections to the local communities in which we work. Our CTI Cares Committees are dedicated to ensuring the CTI culture and values translate around the world.
• We are looking toward the future – We have had a consistent double-digit growth rate over the last decade, invest in cutting-edge technology, and pride ourselves on our average annual retention rate of 95%, which is much higher than many other CROs
• Our work makes a difference – We focus our work on treatments for chronically and critically-ill patients, who are depending on us to bring these life-changing therapies to market

CTI Clinical Trial and Consulting Services

Filipa Magalhães

www.ctifacts.com