Senior Systems Engineer - Remote MSP & Cloud Networking

My IT Crew; España; Teletrabalho; EUR 98 000 - 125 000; Tempo integral

Resumo da oferta

My IT Crew is expanding and seeking a Senior Systems Engineer to join our Service Delivery Team. This fully remote position supports clients across the United States, focusing on enterprise IT across on-premise and cloud environments.

You will be an advocate for customer satisfaction and provide technical excellence across systems, software, and hardware. You will document solutions, update knowledge bases and SOPs, mentor staff, and participate in after-hours escalation.

Qualificações

• Proven experience as a senior technical engineer in MSP environments.
• Ability to diagnose and resolve advanced issues in Windows on-premise and cloud environments.
• Excellent communication skills and attention to detail.
• Certifications in Microsoft/Azure or CCNA preferred.

Responsabilidades

• Provide technical excellence for systems, software, and hardware.
• Document/Update internal KBs, SOPs, Wiki pages.
• Advocate for customer satisfaction and root-cause analysis.
• Lead after-hours escalation rotations and coaching of staff.
• Report significant and recurring issues.

Conhecimentos

Senior Engineer

Azure/Cloud

CCNA

Active Directory

Networking

Documentation

Customer communication

MSP experience

Formação académica

CCNA certification

Microsoft/Azure certification

Descrição da oferta de emprego

My IT Crew is expanding and seeking a Senior Systems Engineer to join our Service Delivery Team. This fully remote position supports clients across the United States, focusing on enterprise IT across on-premise and cloud environments.

You will be an advocate for customer satisfaction and provide technical excellence across systems, software, and hardware. You will document solutions, update knowledge bases and SOPs, mentor staff, and participate in after-hours escalation.