Remote Senior Systems Engineer - MSP Innovator

My IT Crew; Santa Cruz de Tenerife; Remote; EUR 80,000 - 134,000; Full time

Job summary

My IT Crew is expanding its operations and seeking a Senior Systems Engineer to join our Service Delivery Team. This role is fully remote in the United States, with a culture that values voice, collaboration, and ongoing training.

You will diagnose complex on-premises and cloud environments, manage Active Directory, lead customer-focused problem solving, and participate in after-hours escalation. Proven experience, strong communication, and cloud certification are required; a passion for

Qualifications

• Proven experience as a senior technical engineer.
• Ability to diagnose and resolve advanced issues.
• Excellent communication skills.
• Keen attention to detail and problem-solving.
• Must meet MyITcrew core values and metrics.

Responsibilities

• Be Fanatically awesome all the time.
• Advocate for customer satisfaction.
• Provide technical excellence for systems, software, and hardware.
• Document internal knowledge bases and SOPs.
• Lead root-cause analysis with customers and train new staff.
• Participate in after-hours escalation on-call rotation.

Skills

Active Directory

Networking

Windows Server

Customer communication

Troubleshooting

Education

CCNA certification

Azure certification

Tools

Azure

Office 365

VMware

Job description

My IT Crew is expanding its operations and seeking a Senior Systems Engineer to join our Service Delivery Team. This role is fully remote in the United States, with a culture that values voice, collaboration, and ongoing training.

You will diagnose complex on-premises and cloud environments, manage Active Directory, lead customer-focused problem solving, and participate in after-hours escalation. Proven experience, strong communication, and cloud certification are required; a passion for