Remote Senior It Support Engineer (Remote)

My IT Crew; Santa Cruz de Tenerife; Remote; EUR 62,000 - 89,000; Full time

Job summary

My IT Crew is seeking a Senior IT Support Engineer to join the Service Delivery Team. This fully remote position is open to candidates anywhere in the United States, offering a chance to work with a customer-focused MSP with a culture of collaboration and ongoing training.

The role requires extensive experience in Windows on-premise and cloud environments, Active Directory management, and networking, with CCNA or equivalent cloud certifications preferred.

Qualifications

• Proven experience as a senior technical engineer, preferably in an MSP Environment.
• Advanced skills in the management of Active Directory Domain environments.
• Proficient in networking for both on-premise and cloud-based networks.
• Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent.
• 5+ years experience in support and engineering of Windows on-premise and cloud environments.
• Excellent communication skills and attention to detail.

Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Provide technical excellence for systems, software, and hardware
• Document/Update internal KBs, SOPs, Wiki
• Ask educated questions and listen to customers to determine root causes
• Work through the problem-solving process with customers
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

Skills

Senior engineer

MSP experience

Active Directory

Networking

Windows

Azure

CCNA

Documentation

Communication

Problem-solving

Tools

Azure

Active Directory

Windows Server

Job description

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.

Senior IT Support Engineer Duties and Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Provide technical excellence t for systems, software, and hardware
• Document/Update internal Kb’s, SOP’s, Wiki’s
• Ask educated questions and listen to customers to determine the root cause of issues
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

Senior IT Support Engineer Requirements and Qualifications

• Proven experience as a senior technical engineer, preferably in an MSP Environment
• Ability to diagnose and resolve advanced issues
• Excellent communication skills
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Consistently demonstrate the MyITcrew Core Values and meet standard metrics
• Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
• Advanced skills in the management of Active Directory Domain environments
• Proficient in networking, for both on-premise and cloud-based networks.
• A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments