Remote Senior Systems Engineer (Remote)

My IT Crew; España; Remote; EUR 98,000 - 125,000; Full time

Job summary

My IT Crew is expanding and seeking a Senior Systems Engineer to join our Service Delivery Team. This fully remote position supports clients across the United States, focusing on enterprise IT across on-premise and cloud environments.

You will be an advocate for customer satisfaction and provide technical excellence across systems, software, and hardware. You will document solutions, update knowledge bases and SOPs, mentor staff, and participate in after-hours escalation.

Qualifications

• Proven experience as a senior technical engineer in MSP environments.
• Ability to diagnose and resolve advanced issues in Windows on-premise and cloud environments.
• Excellent communication skills and attention to detail.
• Certifications in Microsoft/Azure or CCNA preferred.

Responsibilities

• Provide technical excellence for systems, software, and hardware.
• Document/Update internal KBs, SOPs, Wiki pages.
• Advocate for customer satisfaction and root-cause analysis.
• Lead after-hours escalation rotations and coaching of staff.
• Report significant and recurring issues.

Skills

Senior Engineer

Azure/Cloud

CCNA

Active Directory

Networking

Documentation

Customer communication

MSP experience

Education

CCNA certification

Microsoft/Azure certification

Job description

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team.

Senior Systems Engineer Duties and Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Provide technical excellence t for systems, software, and hardware
• Document/Update internal Kb’s, SOP’s, Wiki’s
• Ask educated questions and listen to customers to determine the root cause of issues
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

Senior Systems Engineer Requirements and Qualifications

• Proven experience as a senior technical engineer, preferably in an MSP Environment
• Ability to diagnose and resolve advanced issues
• Excellent communication skills
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Consistently demonstrate the MyITcrew Core Values and meet standard metrics
• Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
• Advanced skills in the management of Active Directory Domain environments
• Proficient in networking, for both on-premise and cloud-based networks.
• A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments