Remote Senior Systems Engineer (Remote)

My IT Crew; Santa Cruz de Tenerife; Remote; EUR 80,000 - 134,000; Full time

Job summary

My IT Crew is expanding its operations and seeking a Senior Systems Engineer to join our Service Delivery Team. This role is fully remote in the United States, with a culture that values voice, collaboration, and ongoing training.

You will diagnose complex on-premises and cloud environments, manage Active Directory, lead customer-focused problem solving, and participate in after-hours escalation. Proven experience, strong communication, and cloud certification are required; a passion for

Qualifications

• Proven experience as a senior technical engineer.
• Ability to diagnose and resolve advanced issues.
• Excellent communication skills.
• Keen attention to detail and problem-solving.
• Must meet MyITcrew core values and metrics.

Responsibilities

• Be Fanatically awesome all the time.
• Advocate for customer satisfaction.
• Provide technical excellence for systems, software, and hardware.
• Document internal knowledge bases and SOPs.
• Lead root-cause analysis with customers and train new staff.
• Participate in after-hours escalation on-call rotation.

Skills

Active Directory

Networking

Windows Server

Customer communication

Troubleshooting

Education

CCNA certification

Azure certification

Tools

Azure

Office 365

VMware

Job description

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team.

Senior Systems Engineer Duties and Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Provide technical excellence t for systems, software, and hardware
• Document/Update internal Kb’s, SOP’s, Wiki’s
• Ask educated questions and listen to customers to determine the root cause of issues
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

Senior Systems Engineer Requirements and Qualifications

• Proven experience as a senior technical engineer, preferably in an MSP Environment
• Ability to diagnose and resolve advanced issues
• Excellent communication skills
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Consistently demonstrate the MyITcrew Core Values and meet standard metrics
• Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
• Advanced skills in the management of Active Directory Domain environments
• Proficient in networking, for both on-premise and cloud-based networks.
• A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments