Senior Support Engineer - AI Infra, Remote

Qdrant; Madrid; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first team

Competitive salary

Flexible working hours

High ownership

Open-source culture

Choose your own laptop

Job summary

Qdrant, a remote-first open-source vector search company, is seeking a Senior Support Engineer to keep our vector search engine reliable in production. You will work in Kubernetes-heavy, cloud-native environments and develop tools to speed up the support function.

You will own incident investigations, triage, and collaborate with engineering to feed product learnings. The role offers flexible hours, international teammates, and a culture that values ownership and open-source contributions.

Qualifications

• 5+ years in a customer-facing support or infrastructure role, ideally production Kubernetes environments.
• Proficient in Python or a similar language for scripting and automation.
• CKA credential is a plus.
• Experience with Kafka or similar distributed systems.
• Comfortable working in AWS, GCP, or Azure.
• Solid understanding of database internals and how they behave under production load.
• A proactive, ownership-driven mindset. You dig into ambiguous problems without waiting to be asked.
• Clear communicator who can translate between technical and non-technical audiences.

Responsibilities

• Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronous rather than face to face.
• Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
• Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes, using AI-assisted tooling to speed up triage where it helps.
• Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product.
• Build and maintain internal tools that make support workflows faster and more observable.
• Write and maintain clear documentation for both customers and the internal team.
• Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company.

Skills

Kubernetes

Python scripting

Kafka

Cloud platforms (AWS/GCP/Azure)

CKA credential

Database internals

Strong communicator

Tools

Terraform

Prometheus

Grafana

Job description

Qdrant, a remote-first open-source vector search company, is seeking a Senior Support Engineer to keep our vector search engine reliable in production. You will work in Kubernetes-heavy, cloud-native environments and develop tools to speed up the support function.

You will own incident investigations, triage, and collaborate with engineering to feed product learnings. The role offers flexible hours, international teammates, and a culture that values ownership and open-source contributions.