Senior Software Delivery TPM: Client-Facing SaaS

Toshiba Global Commerce Solutions - External; Castilla-La Mancha; On-site; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Life insurance

Medical expenses coverage

Dental and vision coverage

Savings fund

Grocery coupons

Pension plan

Vacation days 12 + 6 floating

Job summary

Toshiba Global Commerce Solutions is seeking a Technical Program Manager to own end-to-end delivery of complex client-facing software programs. This role translates strategy into reality, aligning customer needs, product priorities, and technical delivery to ensure timely, high-quality releases with measurable value.

You will drive governance, risk mitigation, and cross-functional collaboration across engineering, QA, product, and clients, delivering with urgency and transparency.

Qualifications

• BS in Computer Science, Computer Engineering, or related field or Equivalent
• 12+ years of program/project management, with 8+ years leading client-facing software delivery.
• Proven background leading SaaS or large enterprise software projects delivery.
• Previous hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).
• Experience applying KPI’s along the projects.
• Demonstrated success stabilizing at-risk (red/yellow) projects.
• Proficiency in Jira and Confluence.
• Exceptional leadership, communication, and problem-solving skills.

Responsibilities

• Lead and own execution for multi-track client programs—scope, schedule, budget, and quality.
• Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
• Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.
• Align engineering, QA, product, and client delivery to a single, transparent plan.
• Drive proactive communication—no surprises for clients or executives.
• Partner with delivery and program leaders to enforce accountability and predictability across all programs.
• Guard quality through readiness reviews, test validation, and SDLC discipline.
• Lead root cause and postmortem reviews to harden future releases.
• Leverage data to drive measurable gains in speed, stability, and reliability.
• Act as the single point of delivery accountability for assigned clients.
• Communicate progress, risks, and recovery actions with clarity and confidence.
• Build trusted partnerships through consistency, ownership, and transparent delivery.
• Use metrics, retrospectives, and trend data to evolve delivery playbooks.
• Coach TPMs and project teams in risk anticipation, escalation, and resolution.
• Foster a culture of urgency, ownership, and data-informed decisions.
• Programs delivered on time, within scope, and within budget.
• Red/yellow programs recovered within two weeks.
• Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.
• Strong client satisfaction and repeat engagement.
• Playbooks and recovery models reused across delivery teams.

Skills

Leadership

Communication

Problem-solving

Education

BS in Computer Science, Computer Engineering, or related field or Equivalent

Tools

Jira

Confluence

Job description

Toshiba Global Commerce Solutions is seeking a Technical Program Manager to own end-to-end delivery of complex client-facing software programs. This role translates strategy into reality, aligning customer needs, product priorities, and technical delivery to ensure timely, high-quality releases with measurable value.

You will drive governance, risk mitigation, and cross-functional collaboration across engineering, QA, product, and clients, delivering with urgency and transparency.